Salesforce QA with Field Service Lightning (FSL) Exp

Company: Atomic North Pvt Ltd

Job Title: Salesforce QA with Field Service Lightning (FSL) Exp

Location: Bangalore/Chennai

Mode: Hybrid (4 Days in a week)

Duration: Full Time

Shift Timing :- 9:00 AM - 6:00 PM

**Field Service(FSL) exp is mandatory**

**Excellent Communication Skills**

Responsibilities:

• Develop and execute manual and automated test plans for Salesforce Field Service implementations, configurations, and integrations
• Validate field service workflows, dispatch logic, mobile technician experiences, and service appointment management
• Collaborate with Salesforce developers, admins, business analysts, and end-users to ensure feature completeness and functionality
• Participate in requirement reviews to provide QA insights and testability feedback
• Perform regression testing, system integration testing (SIT), and user acceptance testing (UAT) support
• Identify, document, and track defects and issues using tools like Jira, Azure DevOps, or similar
• Ensure testing is aligned with Salesforce best practices, release schedules, and business goals
• Work with test data creation and environment validation to support accurate and efficient test cycles
• Participate in Agile ceremonies including sprint planning, retrospectives, and daily stand-ups

Qualifications:

• 5+ years of QA experience, including 12 years testing Salesforce Field Service or Salesforce Service Cloud
• Strong understanding of Salesforce architecture, workflows, validation rules, and process automation
• Experience testing mobile experiences (iOS/Android) related to field service use cases
• Familiarity with test case management tools and defect tracking systems (e.g., Jira, TestRail)
• Excellent analytical, problem-solving, and communication skills
• Ability to work independently and in cross-functional teams