Salesforce QA Engineer

Job Title: Sr. Salesforce QA Engineer

Location: Bangalore (Hybrid)

Experience: 5+ Years

About the Role

We are seeking a Sr. Salesforce QA Engineer with strong Service Cloud and post-sales system experience. You will ensure the quality of Salesforce applications by developing test strategies, executing test cycles, and collaborating with cross-functional teams in an Agile environment.

Key Responsibilities

• Understand business requirements and define test scenarios & acceptance criteria.
• Create and execute test plans, test cases, and scripts for Service Cloud, Sales Cloud, and integrations.
• Perform functional, regression, integration, and performance testing.
• Identify, log, and track defects; support root cause analysis.
• Validate user workflows and business processes with stakeholders.
• Participate in Agile ceremonies and provide clear test status updates.
• Collaborate on automated test scripts for regression and integration testing.
• Support troubleshooting of production issues and recommend improvements.
• Stay updated with Salesforce features and QA best practices.

Required Skills & Qualifications

• Bachelors degree in CS/IT or equivalent experience.
• 5+ years of Salesforce QA experienceService Cloud, Sales Cloud, APIs.
• Experience with SaaS/post-sales tools (TalkDesk, Gainsight) is a plus.
• Strong skills in test planning, execution, and documentation.
• Salesforce configuration and customization exposure.
• Knowledge of Lightning, Apex, Visualforce, SOQL.
• Experience with GitHub/Bitbucket, Jenkins, ANT, and test automation.
• Familiar with ITIL/ITSM, SDLC, and Agile practices.
• Strong analytical, problem-solving, and communication skills.
• Salesforce certifications preferred; ISTQB optional.