Salesforce Practice Head

Job Description: Salesforce Practice Head & Delivery

Industry: IT Services

Location: Bangalore

Experience: 15+ years

Role Overview

The Salesforce Practice Head & Delivery Leader will own the growth, delivery, and scaling of the Salesforce practice. This role combines GTM ownership, sales leadership, delivery excellence, pre-sales, solutioning, and people leadership , while acting as a senior client-facing leader for Salesforce engagements.

Key Responsibilities

1. Go-To-Market (GTM) & Sales Ownership

• Define and execute the Go-To-Market strategy for Salesforce services and solutions.
• Drive Salesforce-related sales growth in collaboration with sales and account leadership.
• Own pipeline development, deal shaping, and conversion for Salesforce opportunities.
• Work closely with Salesforce partnerships and alliances to strengthen market positioning.

2. Salesforce Solution Architecture & Partnerships

• Bring strong hands-on experience as a Salesforce Solution Architect .
• Lead solution design, architecture reviews, and best-practice adoption across Salesforce clouds.
• Engage with Salesforce partnership teams to align offerings, certifications, and joint GTM initiatives.
• Ensure proposed solutions are scalable, secure, and aligned with client business objectives.

3. Delivery & Managed Services Leadership

• Own end-to-end delivery for Salesforce projects, programs, and managed services.
• Ensure high-quality delivery across Fixed Price, T&M, and Managed Services engagements.
• Establish delivery governance, quality standards, and escalation mechanisms.
• Ensure timely fulfillment and onboarding of Salesforce resources across accounts.
• Act as a senior client-facing leader for delivery reviews, escalations, and strategic discussions.

4. Pre-Sales & Solutioning

• Lead Salesforce pre-sales engagements including solutioning, estimations, and delivery planning.
• Support RFP/RFI responses, solution workshops, and client presentations.
• Collaborate with sales and delivery teams to design winning, delivery-ready solutions.
• Provide input into pricing, effort estimation, and delivery risk mitigation.

5. Practice Development & Capability Building

• Build and scale Salesforce service offerings across relevant Salesforce clouds.
• Drive creation of reusable assets, accelerators, templates, and frameworks.
• Ensure the practice contributes meaningfully to overall business revenue.
• Continuously improve delivery efficiency and practice maturity.

6. Hiring & Talent Management

• Partner with Account Delivery Heads (ADHs) to hire and deploy Salesforce talent.
• Drive hiring of key roles including TDMs, Architects, and senior Salesforce consultants across accounts.
• Build a strong leadership pipeline within the Salesforce practice.
• Mentor and guide senior delivery and technical leaders.

7. Team Leadership & Stakeholder Management

• Lead cross-account Salesforce teams and practice leadership.
• Drive team performance, engagement, and retention.
• Build strong relationships with internal stakeholders and external clients.
• Ensure alignment between sales, delivery, and practice goals.

Required Skills & Experience

• Strong experience in Salesforce practice leadership, delivery, and solution architecture .
• Proven background in Salesforce GTM, sales support, and partnership management .
• Hands-on experience delivering Salesforce projects and managed services.
• Strong client-facing, pre-sales, and stakeholder management capabilities.
• Experience hiring and scaling Salesforce teams across multiple accounts.
• Background in IT Services organizations.