Salesforce Healthcare and Life Sciences Competency Head

Salesforce Healthcare and Life Sciences Competency Head ͏

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Job Description: 

 

Salesforce Healthcare and Life Sciences Competency Head is responsible for overseeing the strategic direction and day-to-day operations of a dedicated Center of Excellence (CoE) focused on leveraging Salesforce Health Cloud within Health Institutes, ensuring optimal utilization of the platform to streamline business processes, enhance customer experiences, and drive key performance indicators across sales, service, and Health and life sciences functions by leading a team of Salesforce administrators, developers, and business analysts, while collaborating closely with business stakeholders to identify needs, implement solutions, and manage ongoing maintenance and improvements.  

 

Key Responsibilities: 

Strategic Leadership: 

• Define the vision and roadmap for the CoE, aligning with overall business objectives and industry trends.  
• Define and lead the GTM strategy 
• Establish governance standards and best practices for Salesforce usage across the organization.  
• Identify opportunities to leverage the Salesforce platform for new business initiatives and customer engagement strategies.  

 

Implementation and Development: 

• Define, build and present offers in Healthcare and life sciences domain leveraging Salesforce Product and Industry Clouds 
• Lead business development, presales, customer solutioning efforts from the front 
• Lead the design, development, and deployment of Salesforce solutions tailored to specific Healthcare needs, including custom objects, workflows, and integrations.  
• Manage project teams responsible for Salesforce implementations, upgrades, and enhancements.  
• Oversee data migration and cleansing processes to ensure data quality within Salesforce.  

 

Stakeholder Management: 

• Collaborate closely with business leaders across sales, pre-sales, service, wealth management, and operations to understand their requirements and translate them into Salesforce solutions.  
• collaborate closely with salesforce product and sales team to influence product roadmap and delivery execution 
• Facilitate communication and alignment between the CoE team, business stakeholders, and IT teams.  
• Advocate for the value of Salesforce to key decision-makers and drive adoption across the organization.  

 

Team Leadership and Development: 

• Build and manage a high-performing Salesforce CoE team, including developers, administrators, analysts, and consultants.  
• Provide coaching, mentorship, and professional development opportunities for team members.  
• Foster a culture of innovation and continuous improvement within the CoE.  

 

Performance Monitoring and Optimization: 

• Establish key performance indicators (KPIs) to measure the effectiveness of Salesforce implementations and user adoption.  
• Analyze usage data to identify areas for improvement and implement necessary adjustments.  
• Monitor system performance and address any technical issues.  

 

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Required Skills and Experience: 

• 12+ years of experience in Health and life sciences domain 
• Certifications: Admin, Sales, Service, Health Cloud Specialist Superbadge, Health Cloud AP, OmniStudio Consultant, OmniStudio Developer  
• Deep understanding of Salesforce Health Cloud features and functionalities including but not limited to Patient 360, Care plans, Care Coordination, Health Timeline, Analytics for Healthcare, Mulesoft Direct for Health Care, Tableau Accelerators for Health Care, etc. 
• Extensive experience in Salesforce implementation, customization, and configuration.  
• Proven ability to lead and manage cross-functional teams across development, business analysis, and project management.  
• Strong communication and stakeholder management skills to effectively collaborate with diverse teams.  
• Knowledge of Health industry practices and regulations.  
• Experience with data analysis and reporting to measure Salesforce performance. 
• Open to travel (25%) 

 

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