Salesforce Field Service Lightning - Senior Associate

Line of Service

Industry/Sector

Specialism

Management Level

Job Description & Summary

Focused on relationships, you are building meaningful client connections, and learning how to manage and inspire others. Navigating increasingly complex situations, you are growing your personal brand, deepening technical expertise and awareness of your strengths. You are expected to anticipate the needs of your teams and clients, and to deliver quality. Embracing increased ambiguity, you are comfortable when the path forward isn’t clear, you ask questions, and you use these moments as opportunities to grow.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Respond effectively to the diverse perspectives, needs, and feelings of others.
• Use a broad range of tools, methodologies and techniques to generate new ideas and solve problems.
• Use critical thinking to break down complex concepts.
• Understand the broader objectives of your project or role and how your work fits into the overall strategy.
• Develop a deeper understanding of the business context and how it is changing.
• Use reflection to develop self awareness, enhance strengths and address development areas.
• Interpret data to inform insights and recommendations.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Title: Salesforce Field Service Developer

Job Level - Sr. Associate

Year of Experience –4 Yrs – 8 Yrs

Educational Qualifications: BE / B Tech / MCA/ M.Sc / M.E / M.Tech

Key Skills : Salesforce, Field Service, Lightning, LWC, Apex

Job Description:

• 4+ Years of Total IT experience.
• 4+ years of SFDC experience.
• Solid Implementation experience using Sales Cloud, Service Cloud and Salesforce Field Service.
• Must have Field service Lightning tool configuration experience.
• Must have Salesforce Field service Lightning Technical/Functional Skill.
• Collaborate with stakeholders to understand business requirements and translate them into technical designs. Design scalable and efficient solutions within the Salesforce Field Service platform.
• Develop and customize Salesforce Field Service functionalities using Apex, Visualforce, and Lightning Web Components. Implement custom objects, fields, flows, workflows, triggers, and other components as needed.
• Integrate Salesforce Field Service with other systems and applications, such as CRM or ERP platforms, to ensure seamless data flow and process automation. Develop and configure integrations using APIs and middleware platforms.
• Configure and customize Salesforce Field Service for effective work order management. Implement automated work order creation, assignment, tracking, and closure processes.
• Optimize resource scheduling and dispatching using Salesforce Field Service. Develop solutions to assign and manage field service technicians based on availability, skills, and location.
• Customize and enhance the Salesforce Field Service mobile application to meet the specific needs of field service technicians. Implement custom forms, layouts, and functionalities to improve their mobile experience.
• Develop custom reports and dashboards in Salesforce Field Service to provide insights into field service operations, resource utilization, and performance metrics. Enable data-driven decision-making and continuous improvement.
• Perform code reviews to ensure adherence to best practices, coding standards, and security guidelines. Conduct thorough testing and debugging of customizations to ensure system stability and reliability.
• Work closely with cross-functional teams, including business analysts, administrators, and stakeholders, to gather requirements, provide technical guidance, and support the adoption and usage of Salesforce Field Service.
• Build custom flows and expose it to the Field Service mobile application
• Proficiency in Apex, Visualforce, Lightning Web Components, and other Salesforce development tools like Flows/Workflows, Triggers, Batch Apex, Test Classes Web Services/APEX/REST etc.
• Salesforce Field Service Certified, preferred

Additional desired skills:

• Experience in working with HTML, CSS, Ajax, JavaScript, JQuery.
• Good working knowledge in Object Oriented programming like Java, Ruby, C++.
• Experience in working with Bootstrap, Angular JS.
• Experience in working with Lightning and design components.
• Experience in marketing tools like Marketing Cloud, Exact Target, Eloqua
• Experience in products like Vlocity, Qlik, Adobe Flex
• Able to handle data management inclusive of data load, data translation, data hygiene, data migration and integration.
• Proven ability to look at technical processes from a strategic standpoint and understand the inter-relationships.
• Recommend to team members or customers the appropriate and optimal use/configuration of a custom build solution.
• Exemplary enthusiast for code honesty, code modularity, code cleanliness and version control.
• Familiarity building custom solutions on: SAP, Oracle, MS-SQL Server, or other RDMS.
• Understanding of integration platforms such as, but not limited to: Cast Iron, Boomi, Informatica, Tibco, and Fusion.
• Able to translate the customer requirements and gap/fit analysis into comprehensible functional configuration of Salesforce.com.
• Proven track record of writing, interpreting and managing deliverables of a consulting engagement.
• Must be able to think independently and creatively.
• Aptitude for taking on technical challenges.
• Awareness of the changing Cloud ecosystem and adjust to new technologies, methods and apps.

Education (if blank, degree and/or field of study not specified)

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Available for Work Visa Sponsorship?

Government Clearance Required?

Job Posting End Date