Salesforce CRM Associate

ZEISS in India

ZEISS in India is headquartered in Bengaluru and present in the fields of Industrial Quality Solutions, Research Microscopy Solutions, Medical Technology, Vision Care and Sports & Cine Optics.

ZEISS India has 3 production facilities, R&D center, Global IT services and about 40 Sales & Service offices in almost all Tier I and Tier II cities in India. With 2200+ employees and continued investments over 25 years in India, ZEISS’ success story in India is continuing at a rapid pace. 

Further information at ZEISS India.

Job Summary:

We are seeking a detail-oriented and proactive Salesforce CRM Specialist to support and enhance our Salesforce environment, including Sales & Service Cloud. The ideal candidate will serve as the first point of contact for end-user support, manage CRM data accuracy, and collaborate closely with both local and global teams to implement new processes and reporting capabilities. This role is essential in enabling efficient, data-driven decision-making and driving user adoption of Salesforce solutions across the organization.

Key Responsibilities:

• Provide first-level support to Salesforce users, resolving login issues, managing data adjustments, and performing data uploads.
• Respond to user inquiries and deliver regular training sessions for both new joiners and existing users to maximize CRM adoption and effectiveness.
• Design and configure custom reports and dashboards tailored to business needs.
• Administer Salesforce Sales Cloud, including the setup and maintenance of data extensions and campaign configurations.
• Ensure data accuracy, integrity, and security across all Salesforce platforms and integrations.
• Create and maintain clear documentation for new CRM processes, ensuring alignment with global standards and best practices.
• Collaborate with local departments to gather requirements, design end-to-end (E2E) processes (e.g. with sales & training teams), and implement CRM enhancements.
• Partner with global CRM teams to align on new initiatives, system upgrades, and data governance policies.

Qualifications & Skills:

• Bachelor’s degree in Information Systems, Business, Marketing, or a related field.
• 1+ years of experience in Salesforce CRM administration; Sales Cloud experience strongly preferred.
• Strong understanding of Salesforce platform capabilities, including reporting, dashboards, data models, and user management.
• Basic knowledge of data management best practices, including data quality and security.
• Excellent problem-solving and communication skills; ability to train and support users at all levels.
• Experience in cross-functional collaboration with both local and global teams.
• Salesforce certifications (e.g., Administrator, Sales Cloud) are a plus.

Your ZEISS Recruiting Team: