Salesforce Commerce Cloud

Role: SFCC UI Developer / Salesforce Commerce Cloud PWA Developer (L3 Support)

Business Area

E-Commerce / Shopping (Progressive Web App)

Work Schedule

• Shift: 2:30 PM 11:30 PM IST (Monday Friday)
• Support: Availability for on-call support during non-working hours and weekends if required.

Job Summary

We are looking for a skilled SFCC UI Developer with strong experience in Salesforce Commerce Cloud, PWA Kit, and React to build and support scalable e-commerce storefronts. The role involves developing modern Progressive Web Applications (PWA) integrated with Salesforce Commerce Cloud APIs and providing L3 production support for mission-critical commerce applications.

The candidate will work closely with product owners, backend engineers, QA teams, and UX designers to build high-performance, responsive, and secure digital commerce experiences. Developers in this role typically build headless storefronts using React-based architecture integrated with Commerce Cloud APIs.

Key Responsibilities

1. UI Development (SFCC PWA)

• Develop and maintain headless e-commerce storefronts using Salesforce PWA Kit and React.
• Build reusable UI components using Chakra UI and modern React practices.
• Implement responsive, mobile-first UI aligned with UX/UI designs.
• Integrate frontend applications with Salesforce Commerce Cloud APIs (SCAPI / OCAPI).

2. Progressive Web Application Development

• Build high-performance Progressive Web Applications with features such as:
• Server-Side Rendering (SSR)
• Client-side hydration
• Caching and performance optimization
• Ensure the storefront meets SEO and Core Web Vitals requirements for e-commerce platforms.

3. CMS Integration

• Integrate Contentful CMS to manage dynamic content including:
• Landing pages
• Product banners
• Marketing content
• Promotional components
• Work with content models and APIs to deliver dynamic storefront experiences.

4. Payment Integration

• Implement secure checkout flows with PayPal integration.
• Handle payment processing workflows including:
• Authorization
• Capture
• Refunds
• Error handling.

5. L3 Production Support

• Provide Level 3 (L3) support for production issues and critical incidents.
• Troubleshoot complex application issues across:
• UI layer
• Commerce APIs
• third-party integrations
• Perform root cause analysis (RCA) and implement permanent fixes.
• Monitor production environments and ensure high availability and performance.

6. Incident & On-Call Support

• Participate in on-call rotation for production incidents.
• Resolve urgent issues impacting customer checkout, payments, or site performance.
• Collaborate with DevOps and backend teams to restore services quickly.

7. Integration & API Development

• Integrate external services such as:
• Payment gateways
• CMS platforms
• Search or personalization tools
• Work with REST APIs and headless commerce architecture to connect frontend and backend systems.

8. Code Quality & DevOps

• Follow coding best practices and maintain reusable component libraries.
• Conduct code reviews and unit testing.
• Work with CI/CD pipelines for deployment and release management.
• Use Git-based version control.

9. Collaboration

• Work with cross-functional teams including:
• UX/UI designers
• Backend engineers
• QA teams
• Product managers
• Participate in Agile/Scrum ceremonies such as sprint planning and retrospectives.