Salesforce Business Analysts

We are hiring Salesforce Business Analysts/Functional Consultants with Salesforce experience in Banking/Life Sciences/Manufacturing domains,

Exp: 5 to 18 yrs ,
Location : Pan India
JOB DESCRIPTION: A Senior CX/CRM Consultant will perform as an individual contributor/ lead a team on client engagements to develop work product/ Solution and act as a subject matter expert on CX/CRM consulting / CRM implementation projects. The candidate is expected to bring a mix of strong Industry knowledge and CRM domain orientation in Client engagements that will include framing issues, problem-structuring, demonstrating Thought Leadership, optimizing client processes, developing solutions and driving change management. The candidate will also be expected to help drive the CRM Consulting & Advisory leadership in practice development viz creating CRM Industry specific assets and reusable assets, new CRM consulting offerings that solve the client business problems and drive new business developments/ pursuits through consultative selling. Desired Skills:MBA from a renowned institute preferred with Proven quantitative, analytical, problem-solving, and conceptual thinking skills5+ years of experience in CRM Consulting working in an Industry as CRM user or in front-office processes or in a CRM Functional areaExcellent client interaction/ communication skills, collaborative work style, and strong interpersonal and team skills.CRM Domain knowledge with experience in either of the following industries Financial Services, Manufacturing, Utilities, Logistics, Telecom, Media, Retail and Consumer goods,. Strong Industry experts with knowledge of CRM – User of CRM or participated in CRM implementation can also applyAbility to drive consultative selling and engagements with clientsStrong Requirements elicitation skills – eg. Design ThinkingAwareness of Agile methodologies