Title : Consultant, Salesforce Busine ss Analyst
About Us:
Appirio, a Wipro Company , helps customers improve Worker & Customer experiences with outcome-oriented consultants who bring the latest digital thinking andunmatched cloud experience. We create actionable strategies that deliver results quickly, and help organizations adapt to a new experience-driven era. We deliver results quickly by harnessing the power of thousands of pre-built solution accelerators. Appirio is a trusted partner to some of the world’s largest brands, including YP, Cardinal Health, Coca-Cola, eBay, Facebook, Home Depot, Sony PlayStation, Moen, and IBM.
Brief Summary of Role:
Appirio Business Analyst s are tasked with facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in the CRM space, and supporting implementation work that follows. The BA will elicit current state pain points and uncover gaps in CRM best practices. If staffed as an FSA, the BA will participate in design with the technical team and be responsible for documenting solution option s . When appropriate, they will also produce more detailed supporting materials such as business process diagrams, wireframes and other context diagrams.
As a Certified Salesforce Consultant, the Appirio BA should efficiently synthesize both technical and business information and present implementation needs and options confidently. The BA p resents complex information equally well to a C- level audience or a developer community. The BA has hands on experience implementing Salesforce .com functionality and can act as a knowledgeable liaison between technical teams, testing teams and business stakeholders during the implementation phase.
Responsibilities :
- The BA will work onsite and remotely with customers to elicit and analyze their requirements, develop designs, and implement S alesforce.com.
- Specific areas of concentration include:
- Building a clear requirements development strategy for each customer engagement.
- Lead ing discovery workshops, which includes the facilitation and solution presentations .
- Defining Personas.
- Documenting requirements in User Story format.
- O rganiz ing and driv ing process reengineering sessions
- Identify ing and creating an inventory of customer process pain points and gaps in best practices.
- Perform ing rapid analysis and decomposition of complex business information into functional process components.
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About Company
Wipro Limited is a global information technology, consulting, and business process services company based in India. Founded in 1945, Wipro provides a wide range of services, including software development, IT infrastructure management, and business consulting. The company serves various industries, such as banking, healthcare, and manufacturing, and is known for its focus on innovation and sustainability. With a presence in over 50 countries, Wipro is recognized for its commitment to quality and customer satisfaction.