Salesforce Business Analyst

THE ROLE

We are seeking a highly experienced and strategic Senior Business Systems Analyst to join our dynamic team. In this pivotal role, you will leverage your deep expertise in Salesforce ecosystem and related integrated systems, to drive complex, enterprise level digital transformation initiatives covering Lead to Cash. You will serve as a critical bridge between business partners and development team, operating with significant autonomy and leadership

WHAT YOU'LL DO

• Requirements Gathering: Lead the analysis, documentation, and management of requirements for Salesforce solutions, ensuring alignment with enterprise program goals. This includes defining detailed functional and non-functional requirements.
• Solution Design & Technical Proposals: Independently define and design robust, scalable solutions for complex business problems. Create comprehensive technical requirement proposals, current/future state process flows, and system diagrams.
• Enterprise Program Ownership: Drive the successful execution of large-scale, enterprise level digital transformation programs, taking ownership of the BSA track from inception through delivery.
• Cross Functional Collaboration & Stakeholder Management: Cultivate and maintain strong relationships with diverse stakeholders, including business leaders, product owners, engineering teams, and operations teams.
• Facilitate workshops, lead discussions, negotiate solutions, and build consensus to ensure successful project outcomes.
• Quality Assurance & Training Strategy: Lead and oversee various testing cycles (including UAT, regression, and system integration testing), ensuring robust solution validation. Develop and guide the creation of comprehensive training strategies and materials for new system functionalities.
• Process Optimization & Implementation: Drive the design, documentation, and hands on implementation of optimized business processes and system changes, ensuring seamless integration and adoption across the organization.
• Independent Contribution: Operate with a high degree of independence, proactively identifying issues, proposing solutions, and driving initiatives.
• We are primarily an in-office environment and therefore, you will be expected to work from the Bangalore office in compliance with Everpure's policies, unless you are on PTO, or work travel, or other approved leave.

WHAT YOU BRING

• Bachelor's degree or above from a top tier university in Information Technology, Computer Science, Business Administration, or a related discipline.
• 8+ years of progressive experience as a Business Systems Analyst, with a strong focus on enterprise applications.
• Minimum of 5+ years of hands-on experience implementing, customizing, and optimizing Salesforce solutions, with deep functional and technical understanding of Sales Cloud, CPQ (Configure, Price, Quote), and Community Cloud.
• Proven track record of successfully leading and delivering complex, enterprise level digital transformation programs from initiation to hyper care support.
• Exceptional stakeholder management skills, with a demonstrated ability to effectively interact, influence, and build strong relationships with business leaders, Business Operations teams, and technical counterparts.
• Demonstrated ability to define complex design solutions and create comprehensive, well articulated technical requirement proposals.
• Expert level understanding and practical application of Agile/Scrum methodologies, capable of driving agile ceremonies and serving as a subject matter expert within an agile framework.
• Exceptional communication, negotiation, and presentation skills, with the ability to articulate complex technical concepts and business implications clearly and concisely to diverse audiences.
• Demonstrated ability to work autonomously, proactively identifying challenges, proposing solutions, and driving initiatives with minimal supervision.
• Strong analytical, problem-solving, and critical thinking abilities.