Job Summary
Title : Salesforce Business Analysts with experience in Energy & Utilities/Automotive/Manufacturing Domain
Experience : 5- 18 Years
Location : PAN India
Qualification :
1. Masters of Business Administration or equivalent
2. 5+ Years of experience in Salesforce domain , preferably implementation projects
3. Candidate should have good Salesforce knowledge with experience in Salesforce implementation projects in Advisory/ Consulting/Business Analyst roles
4. Excellent verbal and written communication skills
5. Strong analytical skills and detail oriented, ability to plan and organize the team as well as documentation, team player, accountable.
6. Experience in translating business requirements into a detailed system specification
7. Salesforce Certification in Admin/Sales/Service or any consulting certification will be an added advantage
8. Understanding of Agile Scrum delivery model
9. Knowledge of creating process flows/frameworks using Visio/ Lucid charts etc
10. Knowledge of AI and Agentforce will be desirable
11. Experience or knowledge in Energy & Utilities Cloud/ Loyalty Cloud/ Automotive Cloud/ Manufacturing Cloud is desirable.
12. Knowledge of Loyalty Cloud is an advantage
Roles and Responsibilities:
1. Responsible for Discovery & design workshops to identify client requirements
2. Translate business needs into actionable documentation/specifications, including use case scenarios, models and conceptual design diagrams to support iterative development
3. Design Salesforce solutions to meet client requirements
4. Participate in Data migration & integration activities
5. Evaluate As IS process and suggest improvements for To Be Process
6. Participate in QA led test prep and planning activities, as well as defect triage to ensure projects are on track.
7. Responsible for End user training and other user adoption activities
8. Conduct/Participate in scrum ceremonies and assist in sprint planning, estimation, requirement analysis and review
9. Maintain certifications in salesforce products