Salesforce Architect

Position Salesforce Architect

Location Pune 5 days WFO

Experience Level: 9+ years

Mandatory Skills Required: Required expertise in CPQ, Service Cloud, and Integrations.

We require expertise demonstrated by having completed at least 1-2 end-to-end projects in Salesforce CPQ (including Advanced Approvals and Conga) and Service Cloud.

Responsibilities

• Design, build and maintain complex custom Salesforce configurations, workflows and integrations supporting a global, multi-entity, multi-currency business
• Design, build and maintain complex Salesforce integrations with ERP and other financial and marketing applications focused on data mapping and transformation operations including tightly coupled Order-to-Cash processes
• Design and implement integrated reporting and analytics capabilities to create visually engaging and intuitive dashboards and reports, emphasizing clear communication of complex data through charts, graphs and other visual elements
• Pioneer and drive CRM & ERP AI initiatives
• Oversee the integration of Salesforce with other business systems and integrate AI-driven tools to enhance operational efficiency and accuracy
• As a fellow data steward, deeply understand business goals and develop a strategy focused on these goals that enables a rapid, iterative framework for continuous platform development and integration
• Serve as technical Salesforce team lead and mentor
• Provide active participation, daily stand-up type oversight and prioritization of 24x7 operations and ongoing project initiatives including resource management and matrixed collaboration with stakeholder teams
• Lead Finance and Sales business teams through complex, multi-phased delivery projects and provide hands-on delivery guidance
• Work to resolve escalated business unit issues in a timely manner coordinating non-department resources as required
• Drive for win-win solutions across multiple competing interests Perform SaaS platform upgrades, patches and security fixes as required
• Collaborate with Security and Regulatory & Quality Compliance teams to drive IT compliance programs; define and promote IT policies, procedures and standards that align with all regulatory requirements and industry best practices
• Ensure comprehensive and effective controls are implemented, maintained, and monitored in support of data protection

Qualifications

• 10+ years demonstrated and progressing Salesforce platform development and scripting experience focused on complex workflows and integrations
• Previous demonstrated experience as Salesforce Architect on Sales Cloud, Service Cloud, CPQ, OmniChannel, Customer Community (Experience Cloud), Knowledge Article management
• 5+ years Integration and API experience with ERP, finance and marketing and AI applications
• 10+ years hands-on experience building custom reports and data import/export processes
• 7+ years complex project management experience
• Bachelors degree in Computer Science, related fields or commensurate work experience
• Salesforce developer certification
• Proven experience leading Salesforce developers & development projects
• Experience managing projects using Agile methodologies
• Proven experience participating in global IT development projects consisting of onsite resources, contractors, consultants and managed services providers
• Excellent problem-solving, triage and troubleshooting skills coupled with the ability to work well both in teams and independently
• Proven ability to flexibly adapt to rapidly changing business priorities and operational challenges
• Pharma, Healthcare or other security/compliance regulated industry experience preferred
• Experience in compliance to relevant data protection regulations and frameworks (HIPAA, GDPR, Privacy Shield, ISO 27001, SOC1/2 requirements and controls)
• Excellent oral and written communication skills including the ability to explain technical concepts to non-technical audiences

Additional Requirements

• Possesses exceptional interpersonal and communication skills, both oral and written; able to articulate ideas to both technical and non-technical audiences
• High level of organization, attention to detail, and aptitude for planning/managing deadlines
• Excellent interpersonal and project management skills with ability to work effectively with multiple functional areas
• Strong commitment to a team approach, and awareness of team and individual success dependencies
• Ability to successfully manage multiple projects with competing priorities and tight deadlines
• Proven experience in exercising sound judgment and working independently with minimal supervision and/or guidance.
• Proactive problem-solver, and one who presents problems and recommendations simultaneously
• Self-motivated, highly-driven, independent, and results-oriented. Ability to work within a fast-paced environment