Salesforce Admin JIS110147

Required Qualifications

Salesforce Certified Administrator.

Salesforce Certified Marketing Cloud Engagement Administrator (or equivalent hands-on

implementation experience).

Excellent stakeholder communication skills.

Minimum 3 years of Salesforce administration experience, with 1+ years Marketing Cloud

Engagement implementation/support.

Proven experience implementing Marketing Cloud Engagement from scratch (Setup,

Business Units, data structure, Journey Builder).

Strong knowledge of Sales Cloud and Marketing Cloud Engagement capabilities, including

Email Studio, Journey Builder, Automation Studio, and Mobile Studio.

Proficiency in Salesforce Flows, Process Builder, and Marketing Cloud Engagement

automations.

Experience with Marketing Cloud Connect for Sales Cloud integration and SSJS/AMPscript

basics.

Experience with 3rd-party APIs, webhooks, and external system integrations.

Experience working with IT service management tools (Freshservice preferred).

Solid understanding of relational database concepts and data modeling for Marketing Cloud

Data Extensions.

Experience with standard Salesforce reporting, dashboard tools, and Marketing Cloud

tracking/ROI analytics.

Preferred Skills and Experience

Bachelors degree in Computer Science or a related field.

Experience with Freshservice administration and ticketing workflows.

Experience with Salesforce security model, Marketing Cloud Business Unit hierarchy, and

user permissions.

Prior experience re-engineering Salesforce configurations for enhanced workflows.

2+ years of software development experience (Apex, JavaScript, Python beneficial).

Experience conducting data quality audits and Marketing Cloud deliverability optimization.

Strong project management, multitasking, and organizational skills.

Strong documentation practices and attention to detail.

Excellent verbal and written communication, presentation, and interpersonal skills.

Strong project management skills with proven ability to deliver Marketing Cloud

implementations on time.

Small business finance experience is a plus.

Spanish language proficiency is a plus.

Team-oriented with a proactive, can-do attitude and willingness to dive into tasks.

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