Sales Trainer

Job Title: BPO Sales Trainer Banking Process

Location: Mumbai Malad

Company: Teleperformance

Working Days: 6 Days (1 Fixed Weekly Off)

Shift: General Shift

Notice Period: Immediate to 15 Days

Education: Graduate in any discipline

About the Role

We are looking for experienced BPO Sales Trainer with a strong background in Banking/Collections processes. The ideal candidate should be able to train and upskill sales/collections teams, design training content, and drive performance improvement.

Key Responsibilities

• Conduct sales and collections training for new hires and existing employees in the Banking BPO process.
• Deliver product, process, voice & soft skills training in a structured and effective manner.
• Develop, update, and manage training modules, assessments, and training calendars.
• Monitor training effectiveness using assessments, floor observations, and feedback sessions.
• Coach and mentor agents to improve sales conversion, compliance, and customer handling.
• Work closely with Operations, Quality, and HR to identify skill gaps and design targeted training interventions.
• Ensure trainers and trainees adhere to process compliance, especially banking regulations.
• Prepare training reports, dashboards, and performance insights for leadership.

Required Skills & Experience

• 25+ years of experience as a Sales Trainer in a BPO environment.
• Must have experience in Banking BPO / Collections / Financial Services process.
• Strong communication, presentation, and coaching skills.
• Ability to engage learners and deliver training with high energy.
• Experience in training design, content development, and performance tracking.
• Solid understanding of sales techniques, objection handling, and compliance rules.

Work Conditions

• Location: Teleperformance, Malad Mumbai
• Shift: General shift (Day Shift)
• Workdays: 6 days a week
• Week Off: 1 fixed weekly off

Regards,

Charlie HR

7330616341

vemu.raj@teleperformancedibs.com