Sales Technology and Reporting Associate

Huron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes.

Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.

Joining the Huron team means you’ll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise.

Join our team as the expert you are now and create your future.

In our India-based GET, the India-based Sales Technology and Analytics pod is to help Huron’s sales data and reporting to help give insights into sales performance, maintain current sales technology governance, and provide actionable data to inform future initiatives.

In this role, you will serve as a vital member of the Seismic Administrative team as well as an extension of the industry subject matter expert teams that architect the system for their sellers. The key functions of the System Support Associate are to help the admins of our sales enablement technology, Seismic, to advance internal customer service, maintain the system’s backend more efficiently, and elevate the system’s feature usability to positively impact the business. You will also interact with users who have questions about the system or need support with common technical questions regarding Seismic.
Responsibilities
A successful candidate will be responsible for providing comprehensive support and troubleshooting for our Seismic sales asset management system, ensuring seamless operations and user satisfaction.
License and User Management
• Oversees license requests through ServiceNow, including adding new users, responding to license questions and handling one-off license requests.
• Aligns users to appropriate Seismic profiles and inputting required metadata.
• Maintains and manage terms lists of Huron Seismic users.
• Adds users to the Salesforce integration and Seismic Community Teams site.
• Helps project annual license needs
Content and Property Management
• Manages backend content, content and folder governance, and support content change management.
• Supports backend properties, including field and tag management, and reconciliation of fields and tags.
• Handles content property management and conditional tagging management.
• Supports Admins and teams with content audit needs and best practices.
Troubleshooting and Customer Success
• Troubleshoots and resolves system issues, including long loading times and system sync management.
• Addresses Seismic-issued downtimes and identified issues with userbase.
• Provides support for questions related to Seismic functionality and features such as: LiveSend, Digital Sales Rooms (DSR), Email Blast, Dashboards, Pages/Profiles, and more.
• Interface directly with front and backend users on issues, questions, and general needs.
• Corresponds with Seismic Support on bugs, issues, or Huron user questions.
Training and Support
• Provides virtual training support to users and manages Workday training upkeep.
• Conducts live Seismic overview sessions and respond to one-off requests.
• Works with Seismic Admins to develop and post support tips and tricks to the userbase.
Implementation and Launch Support
• Tests and launch new features, releases, and implementations.
• Supports the implementation of integrations and create educational and training materials. Key integrations include Salesforce and Microsoft applications.
• Works with Seismic Admins to create awareness of new features and releases.
System Improvements and Innovations
• Provides insights, findings, bugs, and areas for enhancements to Seismic Admins to bring forward to Seismic for consideration.
• Works closely with Seismic Admins on user trends and issues and suggest ways on how to support or change behaviors.
• Provides data and analytics on internal Seismic success stories.
• Partners with Huron Salesforce Team to maintain and improve the Seismic-Salesforce integration.
Programming and Template Management
• Develops and manages Email Blast templates, Digital Sales Room templates, and LiveSend templates.
• Oversees and help create content views and dashboards.
Reporting and Analytics
• Provides standard dashboards and analytics for SMEs monthly with actionable highlights.
• Monitors user count monthly and support content auditing.
• Generates system reports on user adoption, feature adoption, integration usage, and content effectiveness.
• Provides user management, reporting needs, integration connections, and system support to Global Enablement Senior Management on other sales enablement technologies as needed.
• Monitors and analyses software usage and assists with license forecasting.

Position Requirements
This position requires excellent analytical, interpersonal, and reporting skills. A successful candidate must have a problem-solving mindset, be deadline and detail oriented, and can proactively collaborate and communicate across all levels and roles supporting sellers and sales support teams.
Technical Knowledge, Skills, Abilities (KSAs), and Background
• Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum of 4+ years in sales enablement or operations technology
• Proficient in Microsoft Office Suite (Word, Excel, PowerPoint, Teams), Salesforce, and Seismic preferred.
• Strong analytical, problem-solving, and troubleshooting skills.
• Ability to think analytically about data, identify patterns, and extract insights from data sources.
• Ability to represent data visually using charts, graphs, and pie charts.
• Skilled in positive, productive, and flexible customer service.
• Excellent communication and interpersonal skills, including patience with technology users, seeking to understand issues, and proactively bringing forward solutions and ideas backed by data.
• Proactive attitude to problem solving and excitement to test and build technical processes.
• Willingness to learn new technologies, processes, and ways to improve business approaches.
• Ability to work well remotely and independently as well as part of a team; excellent interpersonal and communication skills (both written and oral).
• Excellent proficiency in written and oral English.
• Ability to work across time zones.

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