Sales & Retention Specialist

Note: Only candidates who submit the assessment form below will be considered.

About the Role

Were looking for a Sales & Retention Specialist to own customer relationships after acquisition from first purchase to repeat orders, loyalty, and long-term trust.

This role sits at the intersection of sales, CRM, and customer success . Youll work closely with marketing, operations, and founders to ensure customers dont just convert once, but stay, return, and advocate.

This is a hands-on role for someone who understands that good sales is not pressure; its clarity, timing, and service.

Experience in F&B, food, wellness, or consumer brands will be a strong plus.

Key Responsibilities

Retention & Customer Success

• Own post-purchase communication and customer follow-ups
• Build and execute retention journeys across WhatsApp, calls, and CRM tools
• Ensure high-quality customer experience from first interaction to repeat purchase
• Handle inbound and outbound conversations with empathy and clarity

CRM & Lifecycle Management

• Maintain and manage CRM data accurately
• Segment customers based on behaviour, frequency, and value
• Track repeat rate, drop-offs, and churn indicators
• Coordinate with marketing to activate relevant retention campaigns

Sales Support & Relationship Building

• Convert warm leads and re-engage past customers
• Assist customers in understanding products, subscriptions, and offers
• Upsell and cross-sell responsibly based on customer needs
• Resolve objections and concerns without overselling

Feedback & Internal Collaboration

• Capture customer feedback and share insights with marketing and product teams
• Identify recurring issues, objections, or experience gaps
• Work closely with operations to resolve delivery or service concerns
• Maintain clear documentation of customer learnings and patterns

Requirements

• 34 years of experience in sales, retention, CRM, or customer success roles
• Strong spoken and written communication skills (English + Hindi preferred)
• Experience working with CRM tools, WhatsApp-based sales, or support systems
• Ability to handle customers with patience, confidence, and accountability
• Prior exposure to F&B, Hospitality, food, wellness, or consumer brands preferred
• Comfortable working in a fast-moving, execution-heavy environment
• Based in Delhi and willing to work onsite

What Were Looking For

• Someone who treats customers as relationships, not tickets
• Comfortable owning outcomes, not just conversations
• Structured in follow-ups, notes, and CRM hygiene
• Calm under pressure and respectful in difficult conversations
• Someone who understands that retention is built through consistency

Why This Role

• Direct ownership of customer relationships and retention outcomes
• Close collaboration with marketing and founders
• Opportunity to shape how customers experience the brand beyond ads

Candidate Assessment Link: