Sales Representative

About Londonist

Londonist DMC is an award-winning student accommodation agency with over 30 different locations across London, providing both short-term and long-term student accommodation options. Each of our accommodations offer stylish and comfortable en-suite rooms, studios, and apartment rooms, and access to outstanding facilities, such as gyms, cinemas, social and study spaces, and 24/7 on-site security and maintenance teams.

Job description

Sales Representative is responsible for managing resident accounts through proactive outbound and inbound communication, ensuring timely recovery of outstanding balances while delivering a professional and customer-focused service experience. This is a contact-centrebased and operational role requiring strong communication skills.

Responsibilities

1. Manage assigned resident accounts by conducting outbound calls and handling inbound enquiries related to overdue balances.
2. Communicate with residents via phone, email, and CRM messaging to clearly explain outstanding charges, payment options, deadlines, and next steps.
3. Negotiate payment arrangements in line with company policies and escalation guidelines.
4. Accurately record all payments, commitments, disputes, and communication activities within the CRM system.
5. Maintain detailed and up-to-date account notes to support effective follow-ups and compliance requirements.
6. Work collaboratively with Finance, Sales and Operations teams to resolve billing queries and resident issues efficiently.
7. Identify high-risk or unresolved accounts and escalate them appropriately according to collections procedures.
8. Meet individual and team performance targets, including call volumes, contact rates, resolution metrics, and collections KPIs.
9. Contribute to ongoing improvements in collections processes, call scripts, and workflow efficiency.
10. Provide operational support to the Finance team by supplying accurate collections data and updates when required.
11. Deliver a calm, respectful, and professional customer experience, particularly during difficult or sensitive conversations.
12. Be flexible to work evenings and weekends as required to meet operational coverage needs.
13. Support the Partnerships team by assisting with meeting arrangements and coordination.
14. Contact existing and potential partners to conduct satisfaction check-ins, gather feedback, and share insights with relevant internal teams.
15. Provide cross-functional support across Sales, Finance, and Partnerships, ensuring operational needs are met.
16. Effectively balance all of the core direct sales disciplines: prospecting, solicitation, rate quoting, contracting, outside sales calls, online conversations, incoming calls, site inspections, client entertainment, outside presentations, marketing to in-house guests, networking.
17. Promote and sell student accommodation rooms to prospective students. Additionally, you will be involved in the sale of ancillary products and services offered by the company.

Skills, Experience & Competencies

• Excellent verbal and written communication skills in English.
• Previous experience in call centre or customer support roles.
• Strong verbal and written communication skills with the ability to manage challenging conversations.
• Minimum 2 years experience in a call centre and high-volume customer support role.
• Comfortable working in a high-volume, target-driven environment.
• Strong organisational skills with attention to detail.
• Resilient, proactive, and solution-oriented mindset.

Qualifications

• Sales and negotiation skills, including the ability to achieve sales targets and build strong client relationships.
• Excellent verbal and written communication skills, with proficiency in English and the ability to communicate with a diverse clientele.
• Ability to work independently and collaboratively in a fast-paced, hybrid environment.
• Proficiency in using CRM systems, Microsoft Office, and other relevant tools for sales and reporting.
• Strong organizational and multitasking abilities to manage client accounts and meet deadlines effectively.
• Understanding of or experience in the student accommodations or real estate sector is a plus.

Londonist DMC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Londonist was awarded the 2025 Kings Award for Enterprise in International Trade, the highest official recognition a UK business can receive.