Sales Program Team Leader – Management Trainee – English – On Site Cairo
Genpact
5 - 10 years
nan
Posted: 13/03/2025
Job Description
Responsibilities
:Manage the day-to-day operations in accordance with requirements and SLAs. Prompt identification by investigating deviations and resolution of Service delivery issues including implementation of preventative measures.
Provide exceptional people management, mentorship and career development to members of your team, achieve low attrition levels and high employee engagement
Analytical bent of mind with the ability to root cause basis data and drive decisions
Drive operations teams to deliver continuous improvement and productivity/quality gains
Flag and escalate business risks timely to the client/supervisor
Drive revenue for our client by supporting scalable sales programs across a variety of direct clients and agencies
Interact with site lead and/or SDLs to understand any business reporting, data analytics requirements on regular basis
Drive performance management process based on the framework.
Ensure that our clients receive the highest level of sales and operational customer service
Liaise with cross-functional teams on structuring and executing operational and strategic services and programs
Develop and implement best practices for client interaction, sales, and services.
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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