Sales Program Specialist – Process Associate – German – Hybrid Lisbon!
Genpact
0 - 3 years
nan
Posted: 3/5/2025
Job Description
Responsibilities
:become and remain knowledgeable and passionate about leading social media products and community standards;
have strong interpersonal skills, verbal and written communication skills;
provide support through a variety of channels, including online chat, emails, instant messaging and phone calls;
collect advertiser requirements, provide guidance on best practices and apply technology and product knowledge to address advertisers business needs;
act as a point of contact to provide consultative support on agencies and advertisers accounts;
drive advertiser communications and technical issue resolution, aiming to achieve high level of customer satisfaction;
educate advertisers on product usage, troubleshoot and resolve complex cases;
complete the required tasks within the agreed turnaround times and standards of quality;
have good language requirements
complete and pass all required training provided by the client;
Minimum Qualifications:
experience or a relevant industry certification in digital marketing, or eCommerce, or B2B/B2C sales, or digital ad sales, or related field;
comfortable over the phone and navigating CRM systems;
ability to provide exceptional customer support;
have strong understanding of social media;
preferably have experience working with social media monitoring;
preferably have strong IT knowledge;
preferably have achieved either a college degree or an equivalent diploma, or studying towards achieving one;
Preferred Qualifications:
preferably have experience working with small and medium-sized businesses;
preferably have demonstrated success in driving revenue growth and exceeding sales targets;
preferably have strong understanding of social media marketing, online advertising sales, campaign management, and customer service;
preferably have completed sales or marketing certifications in digital marketing, social media marketing, etc
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports language courses, professional training and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Private Medical Package, Meal Vouchers or Access to wellness programs
If interested in finding out more about a role in Ad Moderation, check out the following interview with our colleagues: Work at Genpact: Ad Moderation
About Company
Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.
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