Sales Order Management Specialist

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Main Accountabilities:

Project execution

As an Order Handing specialist, you will coordinate from contract / order receipt, review of contract documents, follow up with engineering, Factory, Suppliers and Customers to meet the contractual requirements including payment collection and close the contract.

You will work with factory order handling team from INOPC, both independently and with coworkers and be in regular contact with our customers. You will be responsible to drive order execution across various stages including contract analysis, commercial, manufacturing coordination, you will team up with salespeople and order managers to make sure the orders are processed throughout the organization including production.

Activities Involve:

Order Entry

· Contract receipt from Sales and Review of Contract documents / Order booking SAP – ensure that all order documentation required is available and aligned -Payment terms, incoterms, PO, T&Cs, price, etc.

· Ensure that orders are properly transmitted within the targeted time

· Arrange Internal project kickoff meeting with cross functional team if the product requires

· During the project perform checks and follow up with all involve functions in order to reduce the risk of delay and ensure OTD

· Project milestone update & Cost planning in respective tools like, MDB/SAP/GPC

· Keeps all dates updated in SAP based on production schedule and material availability

· Response to customer requests on the orders and provide updates in a timely manner

Commercial

· Commercial take over from Sales, Invoice placements as per payment terms and internal requirements

· Follow up on due invoices, resolve conflicts on payment dues, Ensure Receipt of payment, L/C., complete documentation

· Invoice and material shipment as per contract terms, LC from customer and ensure documents as per LC.

· Maintain AR overdue under 3% for assigned customers

Engineering Coordination

· Follow up with engineering and customers on drawings submission and drawing approval

· Follow up with engineering to release BOM to logistics for material procurement etc.,

Warranty

· Acknowledge customers complaints and involve the right team members, and provide update to the customer

· Report cost connected to COPQ

Continuous improvement

· Participate in team meetings and activities and provide provides for ideas and proposals for improvement on processes

· Work on process mapping, developing procedures and improvements within the area of responsibility

Health and Safety

· Follow HSE rules

· Reports hazards

Project closeouts

· Collection of test reports, project manual specific to the project when required

· Collection of outstanding payments if any, Closing SNAG list if any, Closing out of the project in SAP for cost recalculations, margin reporting

Documentation

Directly responsible for maintaining and updating the documentation for respective projects as per quality process.

Qualification, Knowledge, Skills, Experience:

Technical interest as well as the enthusiasm, creativity required to come up with ideas and solutions. You can apply a long-term perspective into your work. Moreover, you appreciate working with your colleagues and understand the importance of investing in long-term customer relations.

* Hands of experience in Planning tools (MS Projects, MS Planner).

* Years of experience: 2 – 5 years in similar position, project management / Contract Management order Management with Techno-commercial operations with bachelor's in electrical / mechanical engineering

* SAP- PM, MM, MS Office Excel

* Proficiency in ERP software is added advantage.

* Understanding Manufacturing Drawings & Electrical Schematics.

* Excellent leadership, communication, interpersonal and writing skills.