Role :Sales Operations specialist

Work Location and Address: Bangalore Work From Office

Face-to-Face for interview is MUST

Experience Range

Total Exp 1-3 yrs

Rel Exp- 1-3 yrs

Notice Period: Immediate

Mandatory Skills

1.Master data management background , Support Experience, Working experience in Sales and/or Marketing domain

2.Excellent verbal, and written communication skills.

3.Multi-tasking capabilities, Stake holder management & engagement skills & real-time problem-solving skill

Key Responsibilities:

Ability to work rotational hours APJ, US, EMEA

Support and maintain all incoming MDG requests

Complete assigned daily requests in line with the defined SLA

Handle customer escalations carry out root cause analysis on escalations with effective response times

Analyze complex and disparate sets of data to make timely fact-based decisions and recommendations

Ability to engage with stakeholders to understand their needs

Assist in preparing important KPIs

Provide End of Quarter support aligning with key business units EOQ support structures

Participate in regular team forums providing process improvement ideas and possible group training opportunities

Prepare and deliver clear and well-organized presentations to stakeholders/team/leadership

Good team player with the ability to build rapport with stakeholders and fellow team members driving collaborative activities to achieve results

Performs other duties as required

Essential Requirements:

Strong English and local language spoken and written

Strong analytical and customer service skills

Excellent organizational as well as multi-tasking skills

Self-initiation and creative thinking

Excel and PowerPoint

High sense of urgency

Desirable Requirements:

Proficient in MS Office applications

SQL experience a plus but not required

Role in the project?

(EX : Manager level, Team Handling, Individual Contributor etc): Individual contributor

Sales Operations Specialist