Sales Operations

Job Description Sales Operations

Role: Sales Operations

Location: Mumbai

Experience: 13 years

Employment Type: Full-Time

About EnKash

EnKash is a pioneer in Indias Spend Management ecosystem, transforming how businesses simplify payments, manage expenses, issue cards, and deliver rewards. We provide a unified, intelligent financial infrastructure that empowers enterprises, financial institutions, and ecosystem partners.

EnKash is more than just a platform - we are the trusted ally of CXOs and their teams, automating finance workflows and delivering real-time insights. Licensed by the Reserve Bank of India as a Prepaid Payment Instrument (PPI) issuer and Payment Aggregator (PA), EnKash ensures secure, compliant, and scalable handling of customer funds.

Role Overview

We are looking for a detail-oriented Sales Operations professional to support revenue teams through accurate documentation handling and proactive account farming. The role is execution-focused and requires prior experience in lead generation, sales operations, client onboarding, documentation management, or post-sales account handling within B2B, fintech, SaaS, or regulated environments.

Key Responsibilities

• Support lead generation through outbound efforts, lead qualification, and coordination with Sales to move prospects through the funnel.
• Manage end-to-end sales documentation including KYC, onboarding forms, contracts, and internal approvals, ensuring accuracy and compliance.
• Coordinate with Cross Functional teams to resolve documentation gaps and enable timely account activation.
• Track documentation status, follow-ups, and closures while maintaining accurate records in CRM and internal systems.
• Manage a portfolio of active business accounts post-onboarding and act as the primary operations point of contact.
• Drive product adoption, retention, and consistent usage through structured follow-ups and engagement.
• Identify account expansion, cross-sell, and upsell opportunities in collaboration with Sales and Customer Success teams.

Key Skills & Experience

• 13 years of experience in Lead Generation, Sales Operations or Account Management roles.
• Strong understanding of documentation, KYC, and compliance workflows (FinTech experience preferred).
• High attention to detail with strong follow-up and coordination skills.
• Ability to manage multiple accounts and stakeholders simultaneously.
• Strong written and verbal communication skills.
• Comfortable working in process-driven and regulated environments.

Education

• Bachelors or Masters degree in Business, Management, Commerce, or a related field.

Why Join EnKash

• Exposure to regulated fintech operations and enterprise sales workflows.
• High ownership role with direct impact on revenue enablement and account growth.
• Opportunity to grow into Account Management, Customer Success, or Revenue Operations roles.