Sales Operations Analyst

Skill required: Order Management - Order Management
Designation: Sales Operations Analyst
Qualifications:Any Graduation
Years of Experience:3 to 5 years
Language - Ability:English - Intermediate
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? Offer a professional approach to interact and support US Foods vendors and sales organization to deliver an exceptional experience. Provide support in performing high volume transactions and administrative duties. Effectively communicate with vendors, sellers, and other internal roles and departments such as Inventory Control Manager, Merchandizing, Operations, Credit, etc. Our Customer Contact Teams are responsible for entering the Will Call orders to our Vendors Non-trade Customer Accounts. This Will Call order relieves the system inventory of the damaged case(s), which should already be segregated in the warehouse, and creates an invoice to the vendor for reimbursement. The word Reclamation is included in the PO field for these orders, enabling our Tableau dashboards to capture and include these billbacks in the tracking. Order Entry Update Market Platform application Other data entry or administrative duties as assigned. Document and maintain accurate customer information in the CRM system (contact information, preferences, Service Requests, inquiries, complaints, comments, action taken, etc.). Timely and accurate response to requests, strive to resolve issues correctly the first time. Escalate inquiries to appropriate resources (Finance, Replenishment), as needed. Open to work Night Shifts (US Time Zone) In Order Management, you will be working on administration of business processes related to orders for goods or services. You will also assess, design, build and implement best practices on process, organization, and technology from order creation to order fulfillment, financial settlement including order prioritization, purchase order receipt, invoice matching, inventory availability and promise, accuracy and fulfillment, provisioning of services and activation of billing.
What are we looking for? Sales Order Processing Sales Enablement Adaptable and flexible Ability to perform under pressure Ability to establish strong client relationship Commitment to quality Customer Service Management
Roles and Responsibilities: In this role you are required to do analysis and solving of lower-complexity problems Your day to day interaction is with peers within Accenture before updating supervisors In this role you may have limited exposure with clients and/or Accenture management You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments The decisions you make impact your own work and may impact the work of others You will be an individual contributor as a part of a team, with a focused scope of work Please note that this role may require you to work in rotational shifts