Sales Manager

Job Responsibilities

*Functions as the strategic business leader of the hotels' Sales Department and is responsible for property reactive sales.

*Functions as the strategic business leader of the hotels' Sales Department and is responsible for property proactive account sales and segment sales, local and social catering sales, business travel sales, reservation sales and destination sales.

*Responsible for achieving revenue goals, guest and associate satisfaction and the financial performance of the department.

*Conducts meetings for the entire team to ensure effective & syncronized approach for achieving the targets.

*Analyzes the Sales force client engagement along with the team.

*Submits RPF as per the guidelines received.

*Liaises with the credit manager to review the credit status.

*Co-ordinates with the Director of Finance to ensure all TPAM points are adhered to.

*Engages with Media companies for regular hotel coverage.

*Analyses the competition information along with DOS & team for effective pricing of the hotel.

*Plans Sales Blitz & reviews reports for the feeder cities for the hotel.

*Partner with Human Resources to develop departmental workforce plans, hiring schedule, interview and select candidates that demonstrate the TATA and IHCL values along with core functional expertise. Assign buddies to new team members and monitor the progress of departmental induction.

*To set department and sub-department goals which are in line with the hotel and department strategies. Communicate goals, conduct Q-Chats (quarterly performance reviews), analyse performance and provide relevant input for training programs.

*Prepares departments duty rosters and approves leave in consultation with the department head.

*Identifies the developmental needs of others and coaches, mentors and helps others to improve their knowledge or skills.

*Ensures disciplinary procedures and documentation, adhering to the standards of Tata Code of Conduct and values of IHCL.

*Identifies departmental and individual training needs, develops training calenders, conducts training and recommends suitable training programs to address individual capability gaps. Participate in certification of team members in key skills. Ensures self and directly reporting managers attend appropriate core training classes.

*Demonstrates a culture of recognition by actively participating in the STARS (Special Thanks and Recognition System) Program.

*Demonstrates a culture of Trust, Awareness and Joy by conducting departmental meetings, reviewing V-Connect feedback, drawing and implementing suitable action plans.