SALES MANAGER (HIGH NET-WORTH INDIVIDUALS – HNI)

ROLE OVERVIEW

All4Season is seeking an accomplished Sales Manager HNI to lead acquisition, relationship management, and revenue growth from High Net-Worth Individual clients across luxury holidays, bespoke experiences, wellness retreats, corporate celebrations, and premium lifestyle travel.

This role requires a mature sales professional with strong consultative selling ability, deep relationship skills, and experience handling affluent clientele with high service expectations. The candidate will play a key role in expanding All4Seasons HNI portfolio while mentoring junior sales resources and driving premium revenue.

KEY RESPONSIBILITIES

1. HNI Client Acquisition & Relationship Management

Acquire and onboard HNI clients through referrals, networking, partnerships, and personal outreach

Build long-term trusted relationships with clients and families

Act as the primary relationship owner for assigned HNI accounts

Develop personal rapport with CXOs, promoters, entrepreneurs, and premium families

2. Luxury Sales & Consultative Selling

Understand client lifestyle, preferences, and aspirations to curate personalized luxury travel solutions

Design and present high-value proposals (international holidays, villas, cruises, wellness journeys, celebrations, etc.)

Position value beyond price while maintaining margin targets

Lead high-ticket closures independently

3. Revenue Growth & Portfolio Development

Drive repeat business, referrals, and wallet-share expansion

Own monthly / quarterly revenue targets for HNI vertical

Track pipeline through CRM and prepare sales forecasts

Strategize campaigns for premium clientele in coordination with leadership

4. Team Leadership & Internal Coordination

Guide junior sales executives handling HNI inquiries

Work closely with Operations, MICE, Visa, and Vendor teams for flawless delivery

Ensure VIP handling, special requests, and last-minute changes are managed calmly and professionally

Conduct post-travel follow-ups and relationship reviews

5. Market Intelligence & Brand Representation

Stay updated on luxury destinations, experiential travel trends, visa norms, and premium hospitality offerings

Represent All4Season in networking forums and elite client events

Share client insights with management for product innovation and campaign planning

DESIRED SKILLS & COMPETENCIES

Strong relationship-building and emotional intelligence

Excellent communication, presentation, and negotiation skills

Proven ability to close high-value deals

Service excellence mindset with attention to detail

Comfortable engaging with affluent and demanding clientele

Leadership maturity and ownership orientation

CRM proficiency and MS Office skills

Ability to multitask in a fast-paced luxury environment

QUALIFICATIONS & EXPERIENCE

Graduate / Postgraduate in Travel, Hospitality, Marketing, or related field

Minimum 710 years experience with at least 5 years being served at a Managerial of equivalent senior position in Luxury travel / HNI sales / Relationship management

Existing HNI network preferred

Prior managerial or mentoring experience is a strong advantage