Sales Manager

Job Title: Sales Manager

Job Location: Bangalore (Hybrid Model)

Job Description:

As a Sales Manager at Fractal, you will be responsible for driving sales efforts targeting North America, focusing on Fortune 2000 companies. Based out of Bangalore, you should be prepared for extensive travel to the US as required. Your role will involve leveraging your deep understanding and extensive experience in selling contact center technology to build and maintain relationships with key decision-makers, develop and execute sales strategies, and achieve sales targets.

Responsibilities:

• Develop and implement strategic sales plans to achieve sales targets and expand our customer base in North America.
• Identify and engage with key decision-makers within Fortune 2000 companies.
• Build and maintain strong, long-lasting customer relationships.
• Understand customer needs and tailor solutions to meet their requirements.
• Lead negotiations and close deals.
• Prepare and deliver sales presentations, solution demos, proposals, and contracts.
• Stay updated on industry trends, market conditions, and competitor activities.
• Provide feedback to the product and marketing teams to enhance our offerings.
• Work closely with the pre-sales, product, and delivery teams to ensure customer satisfaction and successful project implementation.

Experience and Skill Requirements:

• Bachelor’s degree in Business, Marketing, Computer Science, or a related field. MBA preferred.
• Minimum 10 years of experience in selling contact center technology solutions.
• Proven track record of successfully selling to Fortune 1000 companies.
• Experience with companies such as Genesys, Avaya, Amazon Connect, Cisco, Five9, NICE, Verint, or similar is a mandate.
• Utilize your existing network and prior client connections to generate new business opportunities.
• Strong understanding of contact center technologies, including cloud solutions, AI, chatbots, and customer engagement platforms.
• Excellent communication, negotiation, and presentation skills.
• Ability to travel extensively to the US as required.
• Strong analytical and problem-solving skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Demonstrated leadership skills and the ability to influence and drive cross-functional teams.
• Ability to adapt to changing market conditions and customer needs.

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