Sales Manager

Position Summary:

ManagerSalesin overseeing the sales and on-boarding operationsand administration of multiple co-working spaces within thecity, andwillbe responsible forP&L of the centres assigned. This role is vital in ensuring that our members have a seamless, productive, and community-oriented experience.

Key Responsibilities:

• SalesManagement:
• Supervise overall sales and marketingof all centresi.e.visibility of premises and lead generation, site visits, negotiations andon-boarding.adhereto high-quality standards and SOPs.
• Oversee administrative tasks, including member inquiries, space reservations, and billing support.
• Assistcentre teams with on boarding and renewals.
• Assistin regular audits of centres, create audit checklists, and report findings to the Senior Cluster Manager.
• Implement and follow up on corrective actions based on audit results.
• Ensure the centre teammaintainsorganized andaccuraterecords of memberships, services, and member feedback.
• Track and publishtimelyreports(MIS)on cluster performance, sales engagement, broker connections andestablishnetworks for new centre creations.
• Growth Strategy and Execution:
• Assistin promoting available office spaces and services to potential members.
• Conduct toursof the co-working spacefor prospective clients and communicate theHolisticvalueand benefits of all ourofferings.
• Creation andexecuting the Sales strategy as planned.
• Community Building & Engagement:
• Greet andOn-boardnew members, ensuring a smooth and positive introduction to the co-working community.
• Ensure customers receive a standardized and professional Connekt experience across centres.
• Foster strong relationships with members, addressing their needs, and promoting a sense of belonging.
• Collaborate with marketing and community teams topromote events and initiatives among the members.
• Collect and analyse Customer Experience feedback and implement ways to improve.
• Actively build a sense of community within the cluster, encouraging collaboration and networking among members.
• Team Management:
• Assistthe manager in weekly updates or meetings with centres.
• Suitablyassistin recruitment and selection process of new team members, to ensure it is completed with TAT.
• Work closely with Centre leads on delivering regular training programs,and alsotoidentifyscope for improvement and re-training wherever necessary.
• Track centre-wise performance, publishtimelyreports and devise action plans for improvement.
• Introduce new initiatives for continuous improvement.

Educational Qualification:

• MBA orMasters degree in Business Administration or Management, or a related field.

Work Experience:

• 5-6years of work experience, particularlyinoffice administration or operations.
• Experience inOperations, customer handling, multiple centre/ branchmanagementoradministration role,preferably in the hospitality or co-working or retail industry.

Skills Required:

• Goodinterpersonal and communication skills.
• Strong organizational & multi-tasking abilities.
• Sales and marketing.
• Time management
• Technical knowledge in basic building systems maintenance.
• Knowledge of MS-Excel& CRM
• Knowledge of housekeeping, hygieneprotocoland standards.
• Ability to work independently and as part of a team.
• Problem-Solving: Addressing and resolving member issues efficiently.
• Committed to delivering exceptional service to members and visitors.

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