Sales Executive / Call center (Mortgage Call Specialist) (US Shift-EST)

Sales Executive / Call center (Mortgage Call Specialist) (US Shift-EST)

Location: Ithum Tower, Noida-62 (Onsite)

Experience: 1 years -7 year Experience

Shift Hours: 07:00pm to 04:00pm (IST)

Candidates must be confident on the phone, disciplined, and able to follow scripts and processes exactly.

Key Responsibilities

Core Responsibilities

Call inbound and outbound mortgage leads provided by Cashly

Qualify prospects using a structured script

Ask discovery questions to understand:

Property type

Loan amount

Timeline

Credit situation (high-level)

Urgency

Book qualified appointments directly into the advisors calendar

Confirm appointments via call, SMS, or WhatsApp (as instructed)

Update CRM accurately after every call

Follow up with leads who did not answer or requested callbacks

Performance Expectations

High daily call volume (minimum targets will be set)

Strong contact rate and appointment booking rate

Clear, professional spoken English

Strict adherence to scripts, objection handling, and compliance guidelines

Zero misinformation or promises to clients

What This Role Is NOT

Not cold calling random lists

Not aggressive selling

Not improvising scripts

Not freelancing or part-time multitasking

This is a process-driven sales role.

Required Skills & Qualifications

Must-Have

Excellent spoken English (neutral or near-neutral accent preferred)

Previous experience in:

Appointment setting

Inside sales

Call center roles

Real estate / mortgage / insurance calling (strong plus)

Comfortable speaking with Canadian clients

Ability to follow scripts word-for-word

Comfortable handling objections calmly

Fast learner with strong listening skills

Reliable internet, laptop, headset, and quiet workspace

Strongly Preferred

Experience calling North America (Canada or USA)

Experience using CRM systems

Mortgage, real estate, insurance, or financial services background

Long-term mindset (not short-term gig hopping)

This is not telemarketing.

This is not cold selling.

This is a professional phone role focused on qualification, trust-building, and booking solid appointments.

Candidates must be confident on the phone, disciplined, and able to follow scripts and processes exactly.