About the role

As a key member of the team, a successful sales development representative must be

friendly and persuasive. Should have a string command over written and verbal English

communication. He must be able to understand the clients requirements in a short time and

present solutions that meet their needs. The ideal candidate will also be patient and cool

tempered to deal with aggressiveness and complaints.

Key Responsibilities

Cold call the clients using a given lead list

Answer incoming calls from prospective clients

Maintaining a deep knowledge of companys products and services

Work on obtaining and evaluating all relevant information to handle our product and service

inquiries to provide appropriate solutions to client's queries and doubts

Providing clients with comprehensive product/service consultations and guiding their decision

making process

Building and maintaining strong relationships with prospective and existing clients

Use scripts to provide information about services, plans etc., and present their benefits

Ask pertinent questions to understand the clients requirements

Persuade the client for next level call with senior members of the team

Record the clients personal information accurately in a computer system

Go the extra mile to meet sales quota and facilitate future sales

Keep records of calls and appointments and record useful information

Essential qualifications and skills

Possession of bachelors degree or PG and/or MBA would be a plus

Candidate should be ok to work in US hours (India Night) hours

Proven experience as tele sales representative or other sales/customer service role

Proven track record of successfully meeting sales quota preferably over the phone

Ability to learn about products and services and describe/explain them to prospects

Excellent communication and interpersonal skills

Cool-tempered and able to handle rejection

Outstanding negotiation skill with the ability to resolve issues and address complaints

Required Experience:

Minimum of 1-1.5 years of International Voice Process

Excellent level of knowledge/expertise with PC, Internet Research and software (Word and

Excel)

Perks and Benefits

Five days of working with attractive US/UK shift allowance

Performance based attractive incentive

Comprehensive skill development by intensive L&D program

Exposure to work with international clients

Weekly employee engagement activities

Holistic career progress path policy for professional growth

Sales Development Representative