Sales Coordinator

Job Title: Sales Support Executive Key Accounts/Sales Coordinator

Location: Kochi

Work Mode: Work from Office

Working Days: Monday to Friday

Working Hours: 9:30 AM 6:30 PM

Salary: 40,000 per month

Role Overview

We are looking for a detail-oriented and proactive Sales Support Executive Key Accounts to provide end-to-end back-office sales support for major key account customers. The role involves managing sales coordination, documentation, CRM processes, order processing, compliance, and cross-functional coordination to ensure smooth execution of the complete sales cycle.

This position requires strong coordination skills, process orientation, and the ability to work closely with Sales, Finance, Logistics, and Supply Chain teams.

Key Responsibilities

Sales Support & Coordination

• Provide efficient back-office sales and marketing support to the sales team in line with company SOPs, policies, and procedures
• Support major Key Account customers across all sales-related processes
• Follow up on sales activities in the absence of individual salespersons

CRM, ERP & Process Management

• Execute tasks as per company SOPs using Sales Force CRM and Microsoft Dynamics 365 (D365)
• Continuously learn and update knowledge of company ERP, CRM, and IT systems in coordination with internal teams

Documentation & Order Processing

• Prepare quotations in predefined formats and, where required, upload them on client portals
• Process Sales Orders, Purchase Orders, and other trade finance documentation
• Maintain and control principal price lists, catalogues, and related documents
• Archive incoming and outgoing documents accurately

Key Account & Customer Support

• Follow up on customer payments and send Statements of Account (SOA)
• Ensure 100% retention of key account customers through proactive coordination and timely support
• Understand customer RFQs, purchase orders, LOIs, and sales contracts

Commercial, Compliance & Trade Knowledge

• Ensure compliance with customer timelines for quotations, deliveries, and services
• Possess working knowledge of INCOTERMS and ensure correct inclusion in sales documents
• Understand payment instruments such as Advance Payments, Letters of Credit (LC), and Bank Guarantees
• Coordinate insurance requirements with the Admin team
• Manage warranty records and ensure support through the warranty period

Inventory, Reporting & Coordination

• Update stock inventory and prepare stock requests
• Coordinate with suppliers and principals to ensure accurate information flow
• Work closely with Finance, Credit Control, Logistics, and Supply Chain teams
• Consolidate reports and support the Unit Head with presentations and MIS

Quality, ISO & Process Improvement

• Ensure all sales processes comply with company ISO standards in coordination with the ISO MR
• Evaluate and improve the quality of sales submissions and documentation
• Suggest process improvements to enhance efficiency and effectiveness

Candidate Profile

• 36 years of experience in Sales Support, Sales Coordination, or Key Account Support roles
• Strong knowledge of sales documentation, order processing, and CRM systems
• Familiarity with ERP systems such as D365 is an advantage
• Understanding of INCOTERMS, trade finance documents, and payment instruments
• Strong coordination, follow-up, and organizational skills
• Proficient in MS Office (Excel, Word, PowerPoint)
• Ability to work cross-functionally and manage multiple tasks with accuracy