Sales Coordinator

About Luxury Personified

Luxury Personified LLP. is Indias leading distributor and marketer of ultra-premium audio, video, and lifestyle brands. We represent some of the worlds most iconic names in high-fidelity sound and bespoke home entertainment. Our curated portfolio includes top-tier brands recognized for their craftsmanship, design excellence, and acoustic perfection. At Luxury Personified, we dont just sell audio products we deliver experiences that redefine indulgence and inspire passion for sound.

Position Overview

We are seeking an organized, motivated, and detail-driven Sales Coordinator to join our AV Sales division. This role serves as the backbone of the sales function managing operations, ensuring client satisfaction, and enabling the sales team to perform effectively. You will work closely with internal sales managers, logistics partners, brand representatives, and high-net-worth clients to ensure a seamless end-to-end sales experience.

The ideal candidate is someone with strong communication skills, a refined sense of service, and an appreciation for luxury and technology. You will play a critical role in maintaining the standard of excellence that defines our brand in the market.

Key Responsibilities

Sales & Client Coordination

• Serve as the primary point of contact for client inquiries, follow-ups, and order status updates.
• Prepare accurate quotes, pro forma invoices, and proposals as per brand pricing guidelines.
• Maintain detailed records of sales leads, opportunities, and client interactions in CRM tools.
• Support the sales team in achieving monthly and quarterly revenue targets by ensuring timely processing of orders and documentation.

Operational & Logistic Support

• Coordinate with internal departments (warehouse, logistics, and accounts) for delivery schedules, stock updates, and payment tracking.
• Follow up with dealers, retailers, and integrators to ensure proper order execution and installation support.
• Assist in inventory management tracking product availability, backorders, and new arrivals from brand partners.

Reporting & Analysis

• Generate weekly sales performance reports, pipeline updates, and customer engagement summaries for management.
• Analyse inquiries, conversion ratios, and client trends to identify new business opportunities.

Marketing & Brand Support

• Collaborate with the marketing team for new product launches, events, and social media activities related to AV brands.
• Support event logistics, demo room sessions, and partner training initiatives.
• Ensure all customer-facing communication reflects the premium tone and aesthetic associated with Luxury Personifieds brand identity.

Qualifications & Experience

• Bachelors degree in Business, Marketing, or a related field.
• 35 years of experience in sales coordination, preferably in luxury retail, audio-video, or premium consumer electronics sectors.
• Strong verbal and written communication skills, with an ability to engage confidently with high-end clientele.
• Excellent organizational and multitasking skills to manage multiple ongoing client requests simultaneously.
• Proficiency in MS Excel, PowerPoint, and CRM systems (Zoho, Salesforce, or similar).
• Passion for high-end audio, music, or home entertainment will be an added advantage.

Key Attributes

• Customer-focused mindset with strong attention to detail.
• Professional grooming and demeanour aligning with luxury brand standards.
• Ability to anticipate client needs and proactively coordinate solutions.
• Team player with a collaborative and enthusiastic approach.