Sales Coordinator

Responsibilities:

Sales Coordination:

• Coordinate with sales teams to process customer inquiries, quotations, and purchase orders.
• Maintaining Customer Master accounts in CRM and assigning Leads, deals and service tickets to respective engineers.
• Maintain sales records, track leads, and follow up on pending quotations.
• Support account management by maintaining updated customer databases in CRM.
• Liaise with customers to provide enquiry status, order status, and delivery schedules.

Administrative & Reporting:

• Maintain organized records of sales orders, invoices, service tickets, and contracts.
• Prepare monthly/quarterly sales reports for management.
• Ensure smooth communication between internal teams (sales, service, logistics, and procurement).
• Support in monitoring KPIs for sales operations.

Customer Relationship Management:

• Act as a primary point of contact for clients regarding sales queries.
• Ensure timely communication and follow-ups to enhance customer satisfaction.
• Address basic technical queries and escalate complex issues to engineers or managers.

Skills & Experience:

Qualifications we are looking for

• Graduate or bachelors degree or related discipline
• 2 - 4 years experience in Sales Coordination, customer relationship management tools and ticketing systems
• Ability to use Microsoft office tools
• Excellent attention to detail
• Effective corporate communications
• Ability to consistently meet all deadlines
• Customer-oriented mindset
• Attention to detail and accuracy
• Problem-solving ability
• Time management and prioritization
• Team collaboration