Sales Consultant

Job Title: Cruise Tourism Sales Consultant

Job Purpose

We are looking for a results-driven Cruise Sales Executive to promote and sell domestic and international cruise packages. The role is primarily sales-focused , with responsibility for converting enquiries into confirmed bookings, achieving revenue targets, and delivering an excellent client experience.

Key Responsibilities

Sales & Revenue Generation

• Handle inbound and outbound enquiries related to cruise holidays.
• Promote and sell international and domestic cruise packages to individual and corporate clients.
• Understand customer requirements and recommend suitable cruise itineraries, cabins, and sailings.
• Prepare accurate cruise quotations, explain inclusions/exclusions, and close sales effectively.
• Achieve and exceed assigned monthly and annual cruise sales targets.
• Upsell cruise add-ons such as shore excursions, beverage packages, insurance, hotels, and flights.

Client Follow-ups & Conversions

• Perform regular follow-ups on leads via calls, emails, and WhatsApp.
• Maintain high conversion ratios through proactive client engagement and persuasion.
• Address client queries, objections, and concerns to ensure booking confirmation.
• Build strong relationships with repeat and referral clients.

Booking Coordination (Sales Support)

• Coordinate with cruise lines and internal operations teams for availability and confirmations.
• Ensure timely collection of payments as per company and cruise line policies.
• Share booking details accurately with the operations team for smooth execution.

CRM & Reporting

• Update leads, follow-ups, and bookings accurately in CRM or internal systems.
• Track daily sales activity, conversions, and pipeline status.
• Submit regular performance and revenue reports to the reporting manager.

Key Skills & Competencies

• Strong sales and negotiation skills
• Excellent communication and convincing abilities
• Customer-focused approach with strong follow-up discipline
• Basic knowledge of cruise products and destinations (training will be provided)
• Ability to work under targets and deadlines
• Proficiency in MS Office and CRM tools

Educational Qualification

• Graduate in any discipline (Travel & Tourism preferred)

Experience

• 14 years of experience in travel sales, holiday sales, or cruise sales
• Experience in leisure travel or cruise sales will be an added advantage

Key Performance Indicators (KPIs)

• Cruise sales target achievement
• Lead-to-booking conversion ratio
• Revenue generated per month
• Follow-up effectiveness and client response time
• Repeat and referral business

Why Join Us?

• Attractive incentive structure
• Opportunity to work with leading international cruise brands
• Growth opportunities in a fast-expanding leisure travel segment