Sales and operations manager

Job Title: Sales & Operations Manager

Location: Jaipur

Experience: 48 years

Reporting To: Director

Salary : /month

Role Overview

The Sales & Operations Manager will be responsible for driving revenue growth while ensuring smooth day-to-day operations . This role bridges sales execution, customer coordination, vendor/production alignment, and operational efficiency.

Key ResponsibilitiesSales Responsibilities

• Drive sales through direct customers, dealers, architects, designers, or channel partners
• Manage lead follow-ups, quotations, negotiations, and order closures
• Coordinate with marketing for lead generation and campaign execution
• Prepare and track monthly sales targets, forecasts, and pipelines
• Maintain strong relationships with key customers and partners
• Ensure accurate order entry and documentation

Operations Responsibilities

• Coordinate between sales, production, vendors, logistics, and accounts
• Ensure timely production, dispatch, and delivery of orders
• Track order status from confirmation to delivery
• Monitor inventory, vendor performance, and delivery timelines
• Resolve customer complaints related to delivery, quality, or service
• Implement and improve SOPs and process efficiency
• Use ERP / CRM / Google Sheets for reporting and tracking

Team & Process Management

• Supervise sales coordinators, operations executives, or field staff
• Train team on processes, pricing, and customer handling
• Review daily/weekly reports: sales, orders, dispatch, pending tasks
• Ensure data accuracy in ERP/CRM systems

Key Skills & Competencies

• Strong understanding of sales operations and supply chain coordination
• Excellent communication and negotiation skills
• Ability to multitask and manage deadlines
• Problem-solving and decision-making mindset
• Proficiency in ERP systems, Excel/Google Sheets
• Leadership and team coordination skills

Preferred Qualifications

• MBA / Graduate in Business, Operations, or related field
• Experience in manufacturing, B2B sales, FMCG, construction, or services
• Experience handling vendors and logistics is a plus

Key Performance Indicators (KPIs)

• Sales target achievement
• Order fulfillment timelines
• Customer satisfaction & repeat orders
• Operational efficiency & reduced delays
• Team productivity