Sales and Client Servicing Manager

About 20 Downtown

20 Downtown is a premium heritage banquet in Churchgate that hosts weddings, corporate events, and private celebrations.

Were known for our elegant architecture, warm hospitality, and seamless experiential flow from the first enquiry to the last guest leaving happy.

As we grow, we are strengthening our sales and client servicing team to ensure that from the point of enquiry to completion of the event, we have a single point of contact that can ensure a stellar client experience.

Role Overview

This role is the single point of ownership for revenue and client experience pre-event. You will manage enquiries, conduct venue walkthroughs, build proposals, handle negotiations within defined frameworks, and ensure every client interaction reflects the quality and standard of the 20 Downtown brand.

This is not a passive coordination role. It is a front-line, revenue-impacting role with high accountability and visibility, and is critical to reducing founder involvement in sales and servicing.

If you enjoy client-facing conversations, closing deals, bringing structure to chaos, and owning outcomes end-to-end, this role is a strong fit.

Key Responsibilities

1. Lead Management & Client Servicing

Be the first point of contact for all inbound enquiries (calls, emails, WhatsApp, website, social)

Respond promptly and professionally to all client queries

Qualify leads and understand client requirements clearly

Maintain organised lead tracking and follow-up systems

Ensure no enquiry is missed or delayed

2. Venue Walkthroughs & Tastings

Conduct venue visits and walkthroughs for potential clients

Present the space, packages, and possibilities confidently and clearly

Coordinate and manage food tastings when required

Set realistic expectations aligned with venue capabilities and brand standards

3. Proposals, Pricing & Negotiation

Prepare and share proposals based on defined packages and rate cards

Handle negotiations within approved pricing and discount frameworks

Clearly communicate inclusions, exclusions, timelines, and terms

Ensure accuracy and consistency in all rates shared with clients

4. Outbound sales and Corporate Outreach

Proactively identify and reach out to corporate clients, offices, agencies, and institutions in and around the Churchgate / South Mumbai area

Pitch 20 Downtown for: Corporate meetings, workshops, townhalls, team lunches, breakfasts, and networking events.

Build and maintain a pipeline of corporate prospects

Set up office visits and meetings with corporate offices in the vicinity.

Track outreach efforts, responses, and conversions.

Develop long-term relationships to drive long term corporate relationships and contracts.

5. Conversion & Closure Ownership

Drive enquiries to conversion with structured follow-ups

Secure confirmations, contracts, and advances as per process

Own the full sales funnel enquiry proposal confirmation

Ensure zero ambiguity at the point of closure

6. Client Relationship Management

Act as the clients primary point of contact pre-event

Be available on event days as client liaison, and collaborate with the operations team to ensure excellent client service

Manage changes, queries, and updates professionally

Support issue resolution in coordination with Ops when required

7. Reporting & Process Discipline

Maintain accurate records of enquiries, conversions, and losses

Share regular sales updates and pipeline reports with management

Flag recurring objections, pricing issues, or process gaps

Help refine sales SOPs, packages, and client communication as the business scales

Requirements

25 years of experience in sales, client servicing, hospitality, or events

Strong verbal and written communication skills

Comfortable with client-facing roles and negotiations

Highly organised, reliable, and detail-oriented

Able to work independently and take ownership of outcomes

Calm under pressure with good judgment

Excel / Google Sheets proficiency

Proficiency in making presentations and product packages.

Comfortable working weekends or extended hours during peak periods

Location

20 Downtown, Churchgate, Mumbai

To Apply

Email your CV to