Sales Agent - International Travel
Viacation
2 - 5 years
Gurugram
Posted: 17/12/2025
Getting a referral is 5x more effective than applying directly
Job Description
About the Role
Were hiring a customer-focused professional to handle travel-related queries, bookings, modifications, and support. Prior experience in travel/hospitality customer service is preferred.
Key Responsibilities
- Manage inbound/outbound calls for bookings, inquiries, and cancellations
- Provide accurate info on flights, hotels & holiday packages
- Resolve customer concerns with a positive attitude
- Coordinate with operations, ticketing & sales
- Update CRM records and follow quality standards
Requirements
- 6 months1 year of customer support experience (travel/BPO preferred)
- Strong English & Hindi communication
- Basic knowledge of travel terms (PNR, GDS, fares)
- Good problem-solving & multitasking skills
- MS Office + CRM familiarity ( Preferably ZOHO CRM )
Preferred
- Knowledge of domestic & international travel processes
Benefits
- Competitive salary + incentives
- Training & growth opportunities
- Supportive work culture
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