Sales Admin – Process Associate –English – Remote RO*

Genpact

0 - 3 years

nan

Posted: 13/03/2025

Job Description

Responsibilities

Processing orders / customer requests for:
Booking of Orders in the ERP system
Handling customer requests
Ensure resolution to customer requests
Follow-up on pending items
Reporting
Offering information to customers via e-mails/phone;
Updating ERP regarding clients, supplies, pricing;
Gathering information from logistics partners and informing customers regarding availability and deliveries;
Creating orders (SOs) in the ERP system;
Offering resolutions for internal updating requests: credit/ debit notes, reimbursements;
Building a relation with clients and sales representatives;
Checking and solving potential issues between client purchase orders (PO) and system information;
Communicating with the warehouse and forwarders and efficiently handle the delivery process to ensure return of goods to the final recipient
Preparing the relevant documents for the orders (export, transport, customs)
Daily monitoring the assigned orders and customer requests
Solving issues regarding damaged goods, shipment delayed, etc
Handling any issues, looking for solutions along with all the parties involved
Escalating any problems, delays, inconsistencies
Handling complaints related to logistics and return transports
Proposing resolution for streamlining activities and taking part in projects to implement these ideas

Minimum Qualifications

Communicative level of English
High School Degree (University graduate or Economic studies are an advantage);
Customer service experience - would be a plus
Similar experience in the field;
Work experience with an ERP system (SAP -advantage);

Preferred Qualifications

Personal culture and client management expertise.
High motivation and ability to learn.
Ability to work under time pressure.
What can we offer?
Attractive salary;
Stable job offers - employment contract
Work in a multicultural and diverse environment with employees from over 30 countries
Genpact supports professional trainings and great career development opportunities
Free access to our award-winning learning platform
Benefits such as Meal Tickets, Medical Services, Insurance, additional vacation days or partner discounts

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.