Sales Account Manager (Digital IT and Engineering Solutions)

Position Title : Sales / Account Management (Digital IT and Engineering Solutions)

Location : Delhi - NCR

Role Overview

We are looking for an experienced and relationship-driven Sales Executive to manage and grow existing accounts as well as Hunt new Logos in the Enterprise accounts also some Govt./PSU accounts. This role requires a deep understanding of enterprise client needs, especially in the Digital IT services and Engineering and Embedded solutions consulting, experience in Govt./PSU accounts will be an added advantage

You will act as a trusted advisor to Enterprise stakeholders, driving account expansion through cross-selling, upselling, and value-based engagement.

Key Responsibilities

• Account Ownership : Manage Enterprise accounts (+Govt/PSU accounts), ensuring strong relationships with key stakeholders including CXOs, delivery heads, procurement, and IT leadership.
• Revenue Growth : Identify and execute upsell and cross-sell opportunities across business units and geographies within each account.
• Customer Success : Maintain high customer satisfaction by ensuring smooth delivery, resolving issues, and aligning solutions with business outcomes.
• Relationship Management : Build multi-threaded relationships within each Account, focusing on strategic engagement and long-term value creation.
• Collaboration : Work closely with delivery, pre-sales, solution architects, and marketing teams to create compelling proposals and presentations.
• Account Planning : Create and maintain strategic account plans with clear goals, stakeholder maps, and revenue forecasts.
• Governance and Reviews : Lead regular QBRs (Quarterly Business Reviews) and executive briefings with clients.
• Market Insight : Stay current on market trends, challenges, and shifts in outsourcing or capability center strategies.

Key Success Metrics

• Revenue growth (YoY) within assigned GIC accounts
• Customer satisfaction (CSAT/NPS)
• Expansion of footprint (number of business units served)
• Account retention and renewal rates
• Number of successful upsell/cross-sell deals

Why Join Us?

• Opportunity to work with Fortune 500 GICs across global markets
• Influence the digital transformation journeys of world-class enterprises
• Collaborative and growth-driven work culture
• Competitive compensation and career progression opportunities

Qualifications

Educational qualification:

Preferred Qualifications

• Bachelors degree in Engineering or MCA
• MBA or equivalent is a plus

Required Skills & Qualifications

• Experience : 1015 years in direct enterprise sales, account management, or client success rolespreferably in IT services, consulting, or SaaS companies.
• Govt/PSU Experience : Prior experience managing or selling to Govt./PSU will be an added advantage.
• Stakeholder Engagement : Proven ability to build trust with senior executives and influence decision-makers.
• Sales Acumen : Strong knowledge of sales processes, account farming techniques, and strategic account management.
• Analytical Thinking : Ability to identify growth areas through data analysis and customer insight.
• Communication : Excellent verbal, written, and presentation skills.
• Tools : Familiarity with CRM platforms , MS Office, and virtual sales collaboration tools.