Sales & Customer Success Manager - Noida 63

AiCodePro is an AI-first website and growth platform that enables businesses to create high-performance, SEO & GEO-compliant websites in under 2 minutes. Our mission is to help founders, MSMEs, and global teams achieve fast organic visibility across Google and GenAI platforms like ChatGPT, Gemini, and Perplexitywithout complexity.

Were building a product-led, customer-centric B2B SaaS company and are looking for passionate individuals who enjoy working closely with customers and driving meaningful outcomes.

Responsibilities

1. Sales & Growth Activities

• Understand potential customer needs and clearly articulate how AiCodePro solves their business challenges.
• Deliver engaging product demos and walkthroughs highlighting AI website creation, performance, and SEO/GEO value.
• Qualify inbound leads and support the sales funnel through proactive outreach and follow-ups.
• Work closely with founders and sales leadership to improve acquisition, activation, and retention strategies.

2. Customer Success & Support

• Act as the first point of contact for customer queries via email, WhatsApp, and live chat.
• Help customers onboard smoothly and achieve quick wins using the platform.
• Troubleshoot issues, provide clear solutions, and ensure a high level of customer satisfaction.
• Maintain strong product knowledge to guide users confidently across features and use cases.
• Capture customer feedback and support insights to improve the product experience.

3. Collaboration & Reporting

• Share structured feedback and insights with product, tech, and marketing teams.
• Collaborate with marketing on customer stories, use cases, and onboarding improvements.
• Track customer interactions, conversions, and success metrics to support data-driven decisions.

What Youll Get

• The opportunity to work on a cutting-edge AI + SaaS product shaping the future of web creation and discovery.
• Direct exposure to founders and fast decision-making.
• A chance to influence product direction through real customer insights.
• A collaborative, ownership-driven work culture.
• Rapid learning across AI, SaaS sales, customer success, and growth.

Qualifications

• Bachelor's degree or equivalent experience
• 1 3 years of experience in B2B SaaS (Sales, Customer Success, Support, or similar roles)
• Experience in customer success
• Strong written and verbal communication skills
• Strong communication skills with a customer-first mindset
• Comfortable explaining tech products in simple, business-friendly language
• Self-motivated, proactive, and eager to take ownership
• Excited to work in a fast-moving startup environment focused on AI and innovation