SaaS Customer Success Program Manager

Drive maximum adoption of Oracle solution and identify/drive product expansion opportunities via high value relationship with the client.

The Customer Success organization requires a skilled Program Manager to develop content and communications for the Customer Success team, Oracle stakeholders and our customers. This role supports leadership in communicating key programs, policies, and initiatives, fostering employee engagement, and strengthening company culture. This individual will also drive internal initiatives that support the CSM GTM.

Desired Skills:

• 8+ years’ experience in digital content creation

• 5+ years of demonstrated project management skills, with direct responsibility for managing projects

• Outstanding and effective interpersonal skills; along with strong communication skills – both spoken and written English

• Creative storytelling skills with the ability to tailor messages for diverse audiences

• Advanced MS Office (PowerPoint, Word), SharePoint knowledge

• Confident to work in a team and independently, driving projects from ideation to completion and reporting back on the results

• Ability to switch between “detailed” and “big picture” thinking

• Strong proof-reading skills and attention to detail

• Ability to work collaboratively with cross-functional teams and senior leaders

• Ability to work effectively in a fast paced, high energy, team-oriented environment

• Organized with the ability to multi-task and perform under tight deadlines

• Business literacy and understanding of IT industry terminology and culture

Qualifications:

• Bachelor’s degree or equivalent experience in computer science, business, or related field

• Project Management, Agile, Six Sigma or PMP certification

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