S2P-PA (US)

Ready to shape the future of work?
At Genpact, we dont just adapt to changewe drive it. AI and digital innovation are redefining industries, and were leading the charge. Genpacts AI Gigafactory, our industry-first accelerator, is an example of how were scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team thats shaping the future, this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading enterprisesglobally.Through ourdeep business knowledge, operational excellence, and cutting-edge solutions we help companies across industries get ahead and stay ahead.Powered by curiosity, courage, and innovation,our teamsimplementdata, technology, and AItocreate tomorrow, today.Get to know us atgenpact.comand onLinkedIn,X,YouTube, andFacebook.
Welcome to the relentless pursuit of better.

Inviting applications for the role of Process Developer - S2P

Responsibilities
Running compliance checks on all free text PR (Purchase Requisition) incoming via Coupa; create POs post successful compliance checks
Route PRs via approved Buying Channels (catalogs or web-forms) and preferred vendors
Handling inquiries from internal customers as well as from external vendors and delivering professional, helpful, high quality service and assistance before, during, and after the customer's requirements are met
Maintaining clear records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Maintaining and updating content in Coupa for category cards, catalogs, preferred vendors, web-forms, to ensure accurate content that is easily accessible to all our business partners
Act as liaison to the Accounts Payable team to resolve PO related invoice issues
Supervising generic email box for incoming queries as well as resolving them as per the agreed SLAs
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow-up purposes
Follow-up with requesters/co-functional teams to provide quick resolutions
Following-up up with suppliers/vendors whenever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised;
Transfer/raise/coordinate inquiries to appropriate teams for resolution
Find opportunities to improve or to streamline the process
Proactively take action and identify Continuous Improvement opportunities.
Qualifications we seek in you!
Minimum qualifications
Good Verbal and Written Communication Skills (English)
Customer Service Skills Telephone / Email
Basic Knowledge of MS Office Applications like Excel, Word, PowerPoint
Meaningful working experience in the Procurement field
Preferred qualifications
Working experience on Coupa or Ariba
Exposure to Source to Pay cycle
Why join Genpact?
Be a transformation leader Work at the cutting edge of AI, automation, and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
Work with the best Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.