S2P - PD

Genpact

2 - 5 years

Kolkata

Posted: 21/05/2025

Job Description

Responsibilities

Process purchase requisition and supplier-set up
Handling email inquiries from internal customers, as well as external vendors. Delivering professional, useful, high quality service and assistance before, during, and after the customer's requirements are met
Keep records of customer interactions, recording details of inquiries, complaints, and comments, as well as actions taken
Develops communication between customers to have a smooth transaction
Ability to perform and resolve query of a customer to build a better relationship
Monitor generic email box for incoming queries and acknowledge them as per SLA
Keep track of all requests received, either through ticket or manual tracker, for efficiency and follow up purposes
Follow up with requesters/co-functional teams to provide quicker resolutions
Follow up with Suppliers/Vendors wherever required
Provide periodic updates to users/impacted parties on the status of the ticket/issue raised
Transfer/Raise inquiries to appropriate teams for resolution

Minimum Qualifications

Graduation in Commerce (B.Com)
Relevant experience in Procure to Pay like Supplier Set-up or Procurement Operations or Accounts Payable
Excellent Communication Skills - Written and Spoken
Customer Management Skills
End to End understanding of Procurement activities to decide what needs to be dealt by Procurement and Accounts Payable process Helpdesk and other co-functional teams (e.g. AP, L2 Team etc.)

Preferred Qualifications

Proficient with MS Excel
Understanding of Procurement/Supplier Set-up Concepts
Familiarity with WorkDay and Coupa will be an added advantage

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.