RTR-M

• Own the end-to-end RTR process with minimum supervision.

• Manage the RTR portfolio and maintain strong customer relations & business acumen.

• Manage Client and Process independently and with minimum supervision.

• Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes.

• MIS/SLA Reporting - Monthly / Weekly / Daily and Dashboard preparation

• Actively manage the business continuity plans for the process.

• Ability to meet outlined and expected standards of timeliness and accuracy in completion of work, through prioritization of team tasks.

• Continuous coaching and developing Assistant Managers & Management Trainees: hire, assess, and document performance.

• Support team priorities and initiatives and effectively manage workload.

• Team management & negotiation skills. Must have a Problem-solving attitude.

• Lookout for automation opportunities to bring efficiency, analytical mindset to identify QPA/RPA opportunities and work with LDT team for implementation.

About Company

Genpact is a global professional services firm that offers a wide range of digital transformation services and solutions. With a presence in over 30 countries, Genpact leverages its deep domain expertise in operations and analytics to help businesses transform their operations, improve efficiency, and enhance customer experience. The company combines digital technology, data science, and operational excellence to deliver business outcomes across various industries, including banking, insurance, manufacturing, and healthcare. Founded in 1997 as a subsidiary of GE, Genpact has grown into an independent, NYSE-listed company with a diverse workforce of over 90,000 employees globally.