RPA UiPath L2 Support Sr Engineer

Company Description

NexTurn is a leading engineering services firm driving digital transformation through cloud technology and AI-first innovation. With a focus on building scalable and resilient solutions, NexTurn specializes in developing and managing large-scale modern applications and hybrid, multi-cloud infrastructures. The company employs a technology-first approach, combining Cloud Engineering and AI & Data Analytics to deliver transformative business outcomes. NexTurn champions a "people-first" culture with personalized client engagements, collaborative partnerships, and end-to-end support. At NexTurn, the mission is to engineer a smarter and more sustainable tomorrow through innovation and intelligent automation.

Key Skills &Responsibilities

• Problem-Solving Abilities: Excellent troubleshooting skills to diagnose and resolve issues quickly and efficiently. Ability to perform root cause analysis and implement solutions.
• Analytical Thinking: Ability to analyze complex processes anddemonstratestrong attention to detail to ensure accuracy in botsoperations.
• Bot Monitoring and Maintenance: Monitor the performance of RPA bots in production environments.Ensure bots are running smoothly, address any issues thatariseand perform healthcheckupand VDI/License optimization.
• Incident Management: Respond to and resolve incidents related to RPA bots. Perform root cause analysis and implement corrective actions to prevent recurrence.
• Bot Deployment and Updates: Assist in the deployment of new bots and updates to existing bots. Ensure that changes are thoroughly tested and documented.
• User Support: Provide support to end-users and business teams. Address their queries and issues related to RPA bots and processes.
• Documentation:Proficiencyin documenting processes, workflows, and technical details. Ability to create andmaintainrunbooks and knowledge base articles.
• Collaboration:Strong teamwork skills to work effectively with IT and business teams.Coordinate with L1 support to ensuretimelyresolution of issues. Escalate complex issues to L3supportand collaborate on solutions.
• Communication Skills: Effective communication skills to interact with stakeholders, team members, and end-users. Ability to explain technical issues in a clear and concise manner.
• Process Improvement: Identify opportunities for process improvement and optimization.Work with business analysts and stakeholders to implement enhancements.
• Continuous Learning: Willingness to stay updated with the latest RPA technologies and best practices. Ability to adapt to new tools and methodologies.
• Training&Mentoring: Train and mentor junior team members and new hires. Share knowledge and best practices to enhance the team's capabilities.

Qualifications

• Bachelor's degree or equivalent job experience in Computer Science or another IT-related field.
• A minimum of 6 years of experience in IT application development/application support, including at least 3 years of hands-on experience with the UiPath RPA tool
• Hands-on experience supporting30+ bots in UiPath isrequired.Should have excellent knowledge in UiPathReFramework, Dispatcher/Performer models and Experience in development for a minimum of 5 unattended bots.
• Technical Proficiency: Strongexpertisein RPA tools isrequired, with UiPath being mandatory. Experience with other RPA tools like Blue Prism or Automation Anywhere and Proficiency in at least one programming language such as VB.NET or C#, Python,SQLor JavaScript is desirable.
• Certifications:UiPath Developer Advanced (UiARD)Certification mandatory
• Experience working with UiPath support in the installation of UiPath in HA configuration, troubleshooting environment issues
• Experienceestablishingsupport, monitoringprocessesand best practices
• Able to contribute to 1. Automation 2. Causal analysis 3. Develop shared/commonsolutions.
• Hands-on experience with Incident and problemmanagement.
• Knowledge with major Operating System such as Windows,UNIXand Linux
• Should be flexible to work in rotational shifts, in UStime zone.(5AM EST&8AMEST)