RPA (Robotic Process Automation) SME - C12 - PUNE

The Applications Development Senior Programmer Analyst is an intermediate level position responsible for participation in the establishment and implementation of new or revised application systems and programs in coordination with the Technology team. The overall objective of this role is to contribute to applications systems analysis and programming activities.

Responsibilities

• Resolve client technical issues through diligent research, reproduction and troubleshooting
• Be able to independently work out detailed root cause analysis for client reported issues and generate long term solutions
• Work closely with L1, L2 Production Support team to resolve Production issues
• Respond to client requests regarding outages, performance degradation and project status with excellent communication skills
• Work with vendor to debug issues, raise enhancements and deliver the release and patch for new features and issue fixes
• Manage client communication and address client pain points
• Document all technical inquiries, develop and review content for knowledgebase using tool set
• Determine how results will be measured and complete a post-project evaluation to determine how well results were achieved
• Develop tools and best practice for repeatable tasks and execution by working closely with developer team members
• Ensure all project documents are safely archived following project completion.
• Engaged in support from initiation to closure, Support for BAU mode
• Maintain flexible work schedules, which may include evenings, weekends or holidays to work on deployments or regularly scheduled maintenance
• Ensure weekend activities complete successfully through assignment, coordination, oversight and validation and Checkout. This may require weekend work.
• Complete work breakdown structure to estimate effort required for each task
• Work directly with other team members to resolve problems in a timely manner
• Resolve any issues and solve problems throughout project life cycle while working with team members, System Administration and Database administration 
• Work with global partner teams and source other team members to complete Book of Work project activities
• Clearly communicate expectations to team members and stakeholders.
• Assess the platform and provide improvement suggestions to management

Opportunities

• Work on a strategic robotic platform at Citi
• Get exposure to various business departments at Citi
• Build the experience of working in global development teams
• Build project management skills

Education

• At least bachelor degree
• Major in computer science related

Skill required

• 7+ years of working experience in an enterprise environment as senior support engineer for enterprise software
• Experience in comprehensive issue handling and communication with clients and multiple stakeholders
• Excellent problem solving and analytical skills
• Excellent in both spoken and written English communication skills

• Working knowledge of Windows server, database
• Experience in coding of any computer language
• Working knowledge of SQL query
• Experience communicating with different global teams to get things done
• Experience working in a team-oriented, collaborative environment.

• Be able to work in a dynamic team environment which includes developers working with different technologies (such as Java, Web Services and C#/.NET) and across multiple regions. 
• Rapidly adapt and respond to changes in environment and priorities
• Flexibility with working schedule, changing priorities and tight deadlines
• Strong ownership and self-driven personality
• Ability to work on many tasks simultaneously in a high-pressure environment
• Good working knowledge of Networking
• Experience working within an Enterprise IT Support environment.
• Good sense of automation or optimizing working process
• Familiarity with modern cloud-native technologies (AWS, Kubernetes, Docker, Openshift).

Skill Optional

• Has experience in working in the finance industry is a good plus
• Has experience on Robotics Process Automation related fields is a good plus
• Has experience on Automation Anywhere is a good plus
• Has knowledge of machine learning and artificial intelligence is a good plus
• Familiarity with Windows scripting (Powershell, Shell)
• Hands-on experience with Java or Python.