Summary: Rostering Coordinator

Essential Duties/Responsibilities:

Understand and accurately identify the rostering method being used by each account (e.g.,

Clever, ClassLink, manual uploads, within i-Ready) and tailor troubleshooting accordingly

Use Salesforce proficiently to manage, triage, and route cases to the appropriate teams or

escalation paths, ensuring accurate categorization and timely resolution.

Work with auto-provisioning technology and large datasets

Troubleshoot customer and technical issues using a multitude of resources

Work directly with educators to gather user data that will be onboarded into i- Ready

Work with datasets in Excel to assemble student and staff rosters and then input that data

into i-Ready

Assist with account setup

Work on district-specific projects

Required Job Skills and Abilities:

1. Excellent customer service skills.

2. Strong listening and communication skills (verbal and written).

3. Proficient with programs and applications such as Outlook, Salesforce, and Microsoft Office

Suite products, (Word, Excel, PowerPoint) with a strong concentration in Excel.

4. Role requires attention to detail and time management skills.

5. Strong case-management skills.

6. Able to work independently, with some direction and collaboratively, in a team environment

7. Self-motivated, organized, and disciplined professional with the ability to multitask based on

deadlines.

8. A team player who is excited to work productively and cooperatively with a wide range of

people and disciplines.

9. Ability to provide sound technical advice on how to best diagnose and solve customer issues

10. Capable of explaining basic technical rostering setup processes to a non-technical audience.

11. Strong problem-solving capabilities and ability to develop creative solutions in a dynamic,

high-volume environment.

12. Demonstrate integrity, ethical standards, and a professional demeanor.

13. Able to handle ambiguity and favorably navigate through stressful situations and pressing

deadlines.

14. Adept at proactively identifying incremental improvements to implementation initiatives,

processes, and procedures to maximize efficiency and productivity.

Required Education and Experience:

1. One or more years experience in a customer service role or similar position.

2. Or a combination of education and experience that demonstrates competency in the

requirements of the position.

3. Preferred Qualifications: Bachelors degree and one or more years in a customer

service role, ideally in EdTech rostering support.

4. This Role requires to work in US Business hours.

rostering coordinator