Revenue Manager

About the Opportunity:

Role: Revenue Management

Level: Manager/Senior Manager

Reporting To: Director - Corporate Channel

Location: Gurgaon

About the Function:

At MyBiz by MakeMyTrip, we are revolutionizing how small and medium businesses (SMBs) manage their corporate travel needs. MyBiz is a powerful SaaS-based corporate travel management platform that offers a customizable, real-time self-booking system—designed to seamlessly integrate with an organization’s internal structure. It empowers companies to streamline travel bookings, optimize costs, and offer a hassle-free travel experience to their employees. Over the last five years, we have onboarded 50,000+ prominent corporates who now benefit from the convenience, transparency, savings, and choice that our platform delivers.

About the Role:

We’re looking for a dynamic, data-led Business Growth Manager to spearhead our SME digital business. The incumbent will own the full customer lifecycle—from acquisition to retention—while unlocking revenue growth with a sharp eye on positive EBITDA. The candidate will also lead high-impact marketing initiatives to accelerate scale and make the platform truly unmissable for our users.

What will you be doing:

Customer Acquisition Management:

• Oversee the 60–90-day customer acquisition cycle, from sign-up to activation to retention.
• Collaborate with internal teams to curate and execute campaigns aimed at driving new customer onboarding.

Customer Retention & Growth:

• Design and implement strategies to retain acquired customers and increase engagement and transactions on MyBiz.
• Partner with marketing and revenue teams to optimize campaigns, costs, and pricing, with a focus on driving growth at a positive EBITDA.
• Gather customer insights through primary data and Voice of Customer (VOC) to define product charters.

Team:

• Work with cross-functional teams across Product and Marketing to create and execute compelling customer propositions.
• Collaborate with Operations teams and service agents to ensure a seamless consumer experience.

Revenue & Category management:

• Define multiple customer cohorts based on buying behavior and actively manage revenue across these segments.
• Continuously monitor transacting organizations to drive consistent month-over-month (MoM) and year-over-year (YoY) growth of the category.

Qualification & Experience:

• Management graduate from a reputed institute with 5 to 8 years of experience in revenue or P&L management within a consumer-facing, technology-enabled business or product environment.

Key Success Factors for the Role

• Strong data-driven strategic thinking and execution capabilities.
• Deep understanding of customer-first approach and proposition building.
• Excellent verbal and written communication, negotiation, and presentation skills.
• Proven ability to drive results in a fast-paced, high-pressure environment.