Retail Trainer - Jewellery Brand

Overview:

The role includes travelling to branches to train new joiners, assess existing staff, and support the organisations Learning & Development strategy.

Key Responsibilities:

Conduct training on diamonds, gemstones, metals, hallmarking, and product features.

Travel to store locations for new joiner onboarding and in-person training.

Train staff on invoicing processes, billing software, documentation, and store SOPs.

Assess existing staff through observation, tests, and performance evaluations.

Deliver sales, luxury customer experience, and clientelling training.

Develop L&D materials: manuals, SOPs, e-learning, and presentations.

Identify skill gaps and design improvement plans.

Ensure compliance with certifications, process standards, and brand guidelines.

Collaborate with HR and Retail teams to manage training schedules