Retail Trainer

Were Hiring: Training Manager

Locations: Mumbai

Department: Training & Development

Reports To: L&D Head

Are you passionate about developing people and driving performance through impactful learning?

Join our Training & Development team and help shape the growth journey of our retail staff!

Key Responsibilities:

Training & Facilitation: Deliver engaging training sessions for retail teams on customer service, sales techniques, product knowledge, and company policies.

Content Design: Assist in creating impactful training modules, presentations, and e-learning materials.

Onboarding: Lead onboarding programs to ensure new hires transition smoothly into their roles.

Performance Coaching: Assess skill gaps, provide coaching, and deliver refresher sessions to boost performance.

Training Evaluation: Track training effectiveness, gather feedback, and prepare reports to measure business impact.

Collaboration: Partner with HR and Operations to schedule programs, ensuring minimal disruption to store activities.

What Were Looking For:

Bachelors degree (any discipline)

25 years of experience in training, coaching, or retail operations

Strong communication, presentation, and interpersonal skills

Passion for engaging and motivating retail teams

Familiarity with retail operations, POS systems, and customer service best practices

Proficiency in MS Office and exposure to Learning Management Systems (LMS) preferred