Retail Store Manager

Company Overview

Sneakinn Laundry, founded in 2020, specializes in delivering premium cleaning, protection, and restoration services for sneakers, footwear, handbags, luxury accessories, and garments. Our skilled technicians and cutting-edge facility ensure each item receives the utmost care. With physical stores in New Delhi, Mumbai, and Gurgaon, a centralized workshop in Delhi, and a growing team of 100+ members, Sneakinn is committed to providing seamless customer experiences. Recently featured on Shark Tank India, Sneakinn has gained national recognition for its innovation and commitment to high-quality care. Learn more at and follow us on Instagram at @sneakinn_laundry.

(CANDIDATE SHOULD BE FROM WEST DELHI OR SOUTH DELHI)

Position: Retail Store Manager

Salary:- Up to 35k CTC

Skills: - Excellent communication skills.

Location: Delhi NCR

Job Type: Full-Time Timings: 10 AM to 7 PM

Responsibilities

Responsibilities-

-Attend to customers visiting the store for article drop-off and collection, ensuring a friendly and professional interaction.

-Maintain store cleanliness and aesthetics, ensuring it meets Sneakinns high standards.

-Manage inventory of stock, ensuring items are properly logged and available as needed.

-Handle daily cash collection and prepare end-of-day financial summaries with accuracy.

-Follow up with customers regarding the collection of completed orders.

-Resolve customer concerns or grievances politely and confidently, ensuring customer satisfaction.

-Stay in close communication with the backend operations team to ensure smooth processing of articles and resolve any logistical issues.

-Maintain up-to-date records of transactions, stock, and customer interactions to ensure transparency and efficiency.

Requirements-

-Prior experience in retail, customer service, or a related role is preferred.

-Strong verbal communication skills in English, with the ability to engage with customers confidently.

-A polite, hospitable, and solution-oriented approach to customer service.

-Basic understanding of managing cash transactions and maintaining financial records.

-Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.

-A proactive and positive attitude towards resolving customer issues and ensuring smooth store operations

Industry: Consumer Services